Dirty rooms, moved once from a dirty room to another with missing grout, dirty, a great view of the roof instead of the pool view I had. Was not offered a new room when I said I cut myself and it was dirty too. SURPRISE Charges upon arrival. I couldn’t use the amenities that I was charged for due to a now open wound, and with horrible customer service to top it off. They said they credited $150, and it was because of a lie. They credited it for all of these other reasons. I told them to pull the recordings because they were now lying and I was told basically they did all they can. I have NEVER been treated so horribly by a hotel, and am very disappointed as this was supposed to be my graduation trip from college. Thanks you for ruining it.
Çevir