Park Yeri Olan Alameda County Otelleri

"The lady at the front desk was not very nice nor helpful. We arrived at 1:30pm, which I know is before the 3pm check in, but it's usually never a problem to check in early. We were informed that our room was not ready yet and that we would have to pay $30 more for another room that was ready. This place has over 300+ rooms, and not a single room was ready unless I paid more?!?! We worked til 5:30 am and just wanted to lay down and sleep, so we agreed. We asked for a quiet room since we needed to sleep and was working the grave yard again. When we got room our room it was right next to the elevator!!!! Not a quiet room at all as you can constantly hear the binging of the elevator, and here it going up and down no stop. We called the front desk, and the lady said we could vacant the room and wait 1 1/2 for our room to be ready. We asked how another room could not be available, especially after you charged us an additional $30. She said we asked to be upgraded to a bay view, and that's why she charged us $30 more, which was a totally lie.. All I cared about was sleeping, so I didn't care what room we were in or what view we had, I just wanted a quiet room to get some sleep. We explained to her that we work graveyard and desperately needed to sleep before our next 12 hour shift, but she refused to move us and said we could vacant the room. I begrudgingly said we would keep the room, but it was hard to sleep with the noise of the elevator. Same with the following morning, we got back from work around 6am and I had to drive back to Sacramento and didn't get much sleep listening to the elevator all morning. Worst customer service I ever had from a Hilton and will never stay again. I'm so disappointed they would not work with us."

"Room was clean, outside of building definitely needs a makeover. Had to wait 20 minutes to check in as the counter was left unattended. Will not use this site again."

"Rooms are spacious and clean. However heating is loud. Great view of San Francisco and Golden Gate. Staff are attentive. The hotel generally could need some facelift. Furthermore, the breakfast room was chilly every day so that I started wearing as many layers as possible. Coffee was disappointing, but breakfast omeletts were great. So was the tuna tartar by night."

"Overall the room is clean and the location is great by the Berkeley downtown . I would recommend to others and come back again."

"房間不錯，挺大的，乾淨整潔、無拖鞋洗漱用品，有咖啡機可以燒開水，自助早餐品種挺多的，服務態度也好，房間隔音效果不好、最後一天隔壁客人吵死了到凌晨一點才消停"

"Hotel Rooms Very Old"

"The check in was quick and easy. The room was clean and roomy and quiet. Pet friendly, pool was clean, full hot breakfast every morning. Staff professional and friendly. I would stay here again and recommend it."

"Great location with mall right across the street! It would be even more convenient if covering breakfast and parking."

"和家人一起旅遊。這個酒店的優點是：床很舒適，房間寬大，鄰近湖，風景不錯，地理位置還行，開車 10分鐘左右有一個奧特萊斯，就是聖誕節後人爆滿，買東西等待時間較長。 缺點是：房間燈光太暗，暖氣開始不熱，第一天凍的夠嗆，第二天酒店工程人員來調修才好。馬桶也不是特別好用。其他還行。 服務：我們去的當晚，Luis和白人女士服務好，特別是Luis，為顧客着想，還有那晚的一位非洲裔女士和第二天早上的非洲裔女士服務都特別好。另一位服務員服務一般，有時不大友好，希望提高。 酒店離舊金山開車半小時左右，導航的挺清楚的，高德不錯！"

"We had a comfortable andnpleasant stay. The room was clean nd warm. The staff was kind enough to allow us to checkout at noon instead of 11am. Food was OK hope there was bacon with eggs."