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The hotel is conveniently located within a 10-to 20-minute walking distance of SM Mall of Asia. You can take an Ejeep from PITX and drop off at Coral Way, which is one block before SM Arena, making it easier to commute to the hotel. The reception area is large and has a friendly atmosphere. The hotel personnel is excellent as well; they respond to our inquiries even when they are unable to fulfill our requests. We have a problem with the air conditioner since it occasionally turns off on its own, but the room and bed are large. There aren't enough towels in the bathroom, so we ought to request housekeeping. There can only be two tiny free water bottles each room. The lack of a lifeguard, children's lifevests, and the ability for children to enter the pool alone makes it dangerous. Breakfast is a very Filipino style, with simple ingredients (sinangag, champorado,corned beef, longganisa, eggs,fish fillet, daing and also pancit, ec.) that taste amazing. Looking forward to returning to this hotel.

My stay at Heritage Hotel was comfortable and enjoyable, with well-maintained rooms and friendly staff. However, I was disappointed that the hotel did not deliver the bottle of water we had ordered. This was a minor oversight in an otherwise pleasant experience.

We had 5 rooms booked in total. Bayside buffet - breakfast is nice though limited selection of main dishes. Smell - there's an unpleasant smell near bayside buffet, ground floor, like sewer smell. But other part of the hotel is fine. Room - a bit small, balcony isnt clean, ac not working properly, we got the deluxe rooms btw. Infinity Pool - too crowded, not enough space to lounge on. not heated pool, so yeah its cold. Skylounge/deck - good vibes. Dj ended her sesh early, around 9pm, no more DJ. Just soundtripping.

🌟🏨 We would like to express our utmost appreciation to the incredible team at Sofitel Philippine Plaza Manila and their outstanding buffet restaurant. Our stay at Sofitel was made even more memorable by the delightful dining experience we had at their buffet restaurant. From the moment we entered the restaurant, we were greeted by the welcoming staff who exuded warmth and professionalism. Their attentiveness and genuine care for the guests made us feel valued and ensured that our dining experience was exceptional. The buffet spread at Sofitel’s Spiral restaurant was a true feast for the senses. The selection of dishes and cuisines was extensive, catering to every palate and preference. From international delicacies to local specialties, each dish was expertly prepared and beautifully presented. The variety and quality of the food were truly impressive, and we found ourselves indulging in a culinary adventure like no other. The service provided by the restaurant staff was commendable. The waitstaff were attentive, ensuring that our glasses were never empty and our plates were always cleared promptly. They were knowledgeable about the dishes on offer and readily provided recommendations and explanations, making our dining experience even more enjoyable. The ambiance of the restaurant was simply enchanting. The elegant decor, soft lighting, and comfortable seating created a soothing and inviting atmosphere. Whether we were dining with friends, family, or colleagues, the restaurant provided the perfect setting for a memorable and relaxing meal. What truly sets Sofitel’s buffet restaurant apart is the commitment to excellence and quality. The food was consistently fresh, and the buffet was meticulously maintained, ensuring that guests were treated to a delightful dining experience from start to finish. We left Sofitel with lasting memories of an exceptional stay, and the buffet restaurant played a significant role in making our experience truly unforgettable. We highly recommend Sofitel's buffet restaurant to anyone seeking a remarkable dining experience. Whether you are a guest at the hotel or simply looking to indulge in a culinary adventure, Sofitel’s buffet restaurant is a must-visit destination. Once again, we extend our heartfelt gratitude to the entire team at Sofitel for their dedication, professionalism, and commitment to providing guests with an outstanding dining experience. We look forward to returning to Sofitel and savoring the delectable offerings at their buffet restaurant in the near future. 🍽️🏨✨ 🌟 Shoutout to Ms. Fragile from the front desk. Her exceptional service, attentiveness, and warm personality made our stay unforgettable. Thank you for going above and beyond! 🌟

I was greeted by hotel Management upon arrival and facilities and policies explained. I took the hotel transportation as I wanted a quick transfer after such a long flight. The car was waiting with a friendly driver and new car. For me not worth saving a few $”s as I wanted to know car was sterilised and covid free. Cost Php800 which I considered fair and acceptable rather than taking risk with airport taxi services. I was provided 3 good meals a day within my room package and offered the use of a good room menu. If required additional toiletries or towels a simple dial of ‘0’ and minutes later a friendly knock at the door. The room was spacious and clean with great views of Manila Bay. Good selection of TV channels to make your day pass quicker. A big thank you to the management and staff at Hotel Jen for making my quarantine stay in these hard times very comfortable. I would have no hesitation in recommending this hotel to all nationalities as the hotel is willing to listen to guests dietary preferences. Thank You and please all keep SAFE in these unpredictable times. Mike X (British)

Nice hotel. And comparatively quiet for Manila.. The staff are pleasant and friendly. The management does need to make it more clear in the booking process what is and isn't included in the complimentary breakfast. And it would have been nice to have some soap in.the room.

The hotel's location was convenient for exploring the city and nearby attractions, with several restaurants and shops within walking distance. The hotel staff were friendly and accommodating. The Encarmada rooftops bar is quite place to hangout , great food and service . We enjoy our breakfast buffet on Milagritos . We really enjoyed the food and ambience . Satisfied and overall great experience.

During my stay in Manilla I stayed at the Conrad hotel. The location is close to the sea front, although the view is not much to be excited about, it views the quarry and large fishing boats. There is a mall 5-10 minute walk away from the hotel with plenty of restaurants and activities to do. In the hotel, there is one outdoor pool which is not heated, a gym which you can access through the stairwell on the third floor, a spa where treatments can be booked, and several restaurants and bars during the day for your choice if you wish to stay at the hotel. I would definitely recommend purchasing the breakfast as there are plenty of hot international options with a range of juices, as well as tea and coffee, cereal, fruit and pastries. The hotel staff were always fantastic and the laundry service and in room service was very quick.

Regarding service, the staff at the hotel were professional and smiling. And they actually helped me with a problem right away - paying the driver who brought me to that location. Checking in was fast and I was not required to pay a deposit. They did have porter service, but I was fully capable of moving my bags to my room on the 10th floor. The room was nice and large, and had a great view of the bay by the Mall of Asia, as well as some of the amusement rides and restaurants along the bay. Air conditioning in the room worked pretty well, and it was nice to see the refrigerator. But the television did not work. The bathroom and shower were perfect. The bed was not bad..a little hard, but comfortable. I did not have breakfast, but I did try their dinner menu. I had fish and chips. The menu said fish, chips and mushed peas for a certain price, but in England, ”chips” is the same as French fries. In the hotel, ”chips” were actual potato chips. The fish was nicely done, though, and while I did get the peas, the price they put on my receipt showed that they deducted the cost of them (Translation - the menu price for the dish was 650, but they charged me 500.). Overall, the proximity to the Mall of Asia and other things was great. I had a selection of other restaurants, including Popeye's (which I'll enjoy next time), and there was a convenience store about 50 feet from the hotel. I will stay there again when I am in town!

My husband and I stayed in this hotel since it is only 700 meters away from the SMX convention center (we can get there in 10 minutes by foot). We loved our stay for the following reasons: 1. Perfect location since it is close to SMX convention center as well as to SM Mall of Asia. It is also connected to a small mall with a grocery store and a pharmacy. 2. Awesome service. When we left the do not disturb sign for the whole day, they left a card that says we may call them up to 6 pm if we want to have our room cleaned, but since we did not mind a little clutter we decided not to ask for housekeeping services. Then at around 5:45 om they called us to make sure if we do not need anything else. 3. Love the toiletries, they use paraben and silicone free products so I no longer need to bring my own (which I usually do since sometimes hotel toiletries are too harsh and too heavily scented). 4. We booked the lowest tier room (studio deluxe) which has a water dispenser and a microwave aside from the usual hotel room amenities. We particularly loved the microwave because the nearby Golden Bay Seafood restaurant has large servings hence we just brought our leftovers to the hotel to be reheated on our next meal. 5. Food is good, we loved their seafood Aglio Olio which was savory with a slight kick. Breakfast buffet also has a nice variety with generally good food. 6. Reasonable room rates at around 4,000 PHP a night.