Soundside Holiday Beach Resort

The week before my wife called and explained that she had severe allergies and requested they ensure a good cleaning before our arrival. The lady she spoke with said that should not be a problem. We got there on Saturday evening and checked in. Upon putting our stuff in the unit we discovered the drapes at the sliding door to the screened in room was stained and smelled of smoke. My wife tried the phone in the unit to call the front office but the phone did not work and never worked for the four days we stayed. She went to the front office and spoke to the gentleman that checked us in (later to find out he was the GM). He ended up coming to the room to see the iisue. He ended up taking drapes from another units and replacing them in our units plus he cleaned the sliding door track with a Mr. Clean eraser ( it was terrible). Then on Monday my contacted the front desk lady to had maintenance and housekeeping come to our room. The pillows were shown to them and they smelled of smoke and mold was in the bathroom vent and ceiling. The housekeeper and maintenance person was outstanding in doing follow-up to make sure thing got taken care of. We ended up leaving mid-week due to hurricane Helene heading that direction. Would love to go back to Pensacola in the future but would not stay here.

Unit was very clean. 8 minute walk to the beautiful beach. Very nice restaurants within walking distance. I look forward to returning some day.

Nice stay for 10 days. Pros: centrally located and within walking distance of restaurants, shops, and beach. Condos are spacious with full kitchen and screened balconies where you can see the water (the sound, not the gulf) and watch parasailing. The office has games and jigsaw puzzles to check out. The porch swings overlooking the water were enjoyable. Cons: Neighbors could be heard talking, walking, and playing music. Tennis court needs repaved.