Parque Vacacional Eden

Nothing wow really, cleaning could be better, same as servive. The location is not very good as steep hills etc and nothing around like restaurants. You must resaxh city centre for that. A 3 star hotel ut on certain things i will say 2 stars

El confort del apartamento, las vistas y la calidad del buffet nos encanto.

This is the worst hotel experience we have ever had .. the photos are nothing like the hotel.. misleading ..it is a run down 70s hotel with old dated furniture. As soon as we walked into the reception I felt like crying , it just looked tired , unwelcoming and budget. We paid £850 each and paid £300 upgrade as our previous hotel had building works . The gardens are mostly dead and not well kept, we walked 5 mins down a dark slope to dining area .. couldn’t believe the food on offer .. just nasty, cheap and unappealing.. was served with a nice local wine from a friendly waitress . (she was attentive friendly and gave us tips of lively bars and shopping centres.. ) unfortunately she went off and was replaced by rude male waiters who you had to ask three times to have a drink with your meal.. and walked off all the time.. made us feel an inconvenience asking for a small glass of wine .. we then Went up to our room , in a small old rickety lift . At first glance the room was a nice size over looking the pool.. pulled back bed covers to find two long black hairs in the bed , stains on bed throws (don’t think they are washed regularly). No air conditioning. Asked reception for 2 fans and £20 deposit we were given one 20 year old fan and a heater. Bathroom floor looked dirty , black mould around sliding door , thick yellow stuff coated on side of sink .. felt like throwing up. Day one went to pool , dirty sun beds, freezing water no bar drinks .. to get a drink you had to go down the lift , five floors walk through reception around side of hotel , down slope to bar adjacent from restaurant 15 min walk there and back balancing drinks in the lift . The other pool was a cold larger one , (bar 3 min walk ) took 10 mins for two people to make a cocktail and pour a lager ..whilst talking leaving me standing while walking off and just couldn’t be bothered. The food got a little bit better throughout the week but 2 days later my partner had severe sickness and diarrhoea and spent whole day in bed he refused to eat anything for rest of the week . The grounds are hilly , dirty rocks with huge over grown cliffs with what looks like dead carcass lying at bottom. Spoke to TUI advisor to be told that it was a very different type of hotel. then got email to say that the hotel had offered to change our room? But no one from hotel approached us and the whole hotel was the problem not just the room.. was offered £100 in compensation and was given a bowl of old fruit , a bottle of red wine which we don’t drink and two stems in a vase from the garden. There’s a lovely fat ginger cat which positions himself just halfway up the step slope on the cliff and is well fed by hotel guests. The lizards are really cute and entertaining. The huge rat running around as we sat on patio to entrance of restaurant caused a scream or two from other guests . There are cockroaches in reception area and although their is a shop and bar it was never opened. Entertainment is up two