Misafir Kullanıcı
31 Ocak 2023
Had a wonderful 3 nights in Positano prior to our arrival in quaint little Ravello to attend a wedding. We had booked a 2 night stay at Villa Amore many months in advance. I had sent many emails in the months prior asking basic questions about transport to airport, etc. In each email I reiterated our booking dates and confirmed that we had a (“a”) King Bed Junior Suite. The first two emails were answered, the one confirming our booking and one after confirming our transport to airport after our stay. I sent a handful of additional emails asking questions about various things such as hair dryer, cloths iron, possible shipping of items back to the states, etc.; none of those emails were ever answered. I began to become concerned about the lack of communication following initial booking and thus sent one final email again simply confirming our reservation. Again, no reply. Once we arrived, Antonio, the front desk clerk, immediately started informing us “you know you have two rooms, yes?” . . . and it went down hill from there. It isn’t worth explaining all the back and forth of him claiming he replied to my emails and I should check my spam (which I already had for months, no emails). In the end we were charged for two King Bed Junior Suites, much to our dismay. We became tired of arguing about it, even though we 1000% KNOW we were being taken advantage of, we finally just let it go as we didn’t want to let it ruin our short time in Ravello. We were given the choice of which of the two rooms we wanted to use and we chose to just stay in the first we were shown. As we were unpacking our bags, we noticed one thing after another about the room that was much less than desirable, including no working a/c! We found mold patches on the walls, ant colonies on the floor, broken light fixtures, lamps with no shades, broken door hinges in cabinetry, fire hazard situations wherein bare lightbulbs were resting against the curtains, broken entry door locking system mechanism, really disgusting. After a bit I started to thinking . . . if we are being charged for two (2) rooms, why don’t we have the keys to the other room ? It was right next door after all! So, we went to the front desk and asked Antonio if he was willing to give us any kind of break on charging us for the second room; and when he adamantly replied “no”, we demanded to have the keys to both. Low and behold, the second room was quite nice by comparison. We immediately moved into that second room. As far as the first room we were put in and chose to depart, I have photos of its poor condition that I will attempt to attach here (although I’m not sure it will allow me to) but the photos will show the condition of that room. We were forced to pay for both rooms for both nights, even in the condition it was. Long story, I know, but the moral is, be very weary of Villa Amore and certainly Antonio. Thanks, but no thanks, lesson learned for us. Villa Amore in Ravello gets a serious t
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