Misafir Kullanıcı
31 Aralık 2023
Have stayed quite a few times and really enjoyed it (hence the returns; what’s not to like about a Mandarin Oriental). This one probably would have been similar apart from the very poor start leaving a very bad taste. Had twin room booked. Received email that morning asking if I still want it - yes as travelling with 14 year old daughter (am male). Response “well noted”. Arrived (midnight after flight from UK) to be told that booking is for king and no trace of a booking for twin. Confusion when shown email exchange from that very morning with further denials. Told that nothing can be done = Stand-off and request for manager … he said he was. After escalating voices … room found on suites side … clearly lazy, hoping to fob me off / thought sharing bed with daughter ok rather than make any effort to sort out. Much fuss about this being an upgrade … it’s really not. Old suite rooms vs. new in hotel with more bedroom space / walkin wardrobe etc. Extra lounge space in suite, but we never used - would have far preferred hotel / very much a downgrade in my view… though clearly still a very nice room. We also had to walk back to hotel area for breakfast each day in the rain (novelty as it is for Saudi) - “upgrade” was for room only. Given the similar breakfasts, this was just petty and pretentious. To be fair … if you don’t meet a lost circus clown pretending to be a manager at checkin, you’ll love it…
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