"The hotel is very clean, luxurious, friendly staff, will come back when coming to Sam Son"

"Excellent, clean and tidy, and the service was exceptional!"

"The space here is very clean and airy. There is an airy balcony and fully equipped"

"Visited during a low season, hotels was very close to empty, which I liked. Villa and pool were excellent."

"Disappointing stay, services not as promised. Checked into an unclean room with old bed linens, hair on the floor, only one towel and one mug despite booking for 2 people. Had to request replacements at reception. When asking about breakfast (included in booking), staff said it wouldn't be available. Kitchen was closed. Trip.com support was contacted, but first day had no breakfast at all. Second day, it came in a plastic box without tea or coffee (see photo). Out of all Vietnam hotels, this is the only one getting a bad review—services completely failed to match the listing."

"A hotel does not have advantage of location. Poor equipment. Not complete in every way. The balcony door cannot be closed. The air conditioner is not cool enough. Should be added in terms of hygiene"

"I had the opportunity to experience the service at FLC and felt very satisfied. From the time of booking until the end of the vacation, everything went smoothly and professionally. The staff was friendly, enthusiastic in supporting and always ready to meet the needs of guests. The resort is designed in a modern style, with a cool and clean green space, bringing a feeling of absolute relaxation. The rooms are spacious, fully equipped, cleaned regularly and very neat. The buffet breakfast has a variety of dishes, delicious flavors and beautifully presented. The swimming pool and beach area are well managed, ensuring safety and hygiene. I was especially impressed with the on-site recreational activities such as the spa, pickleball court and children's play area, which are very suitable for the whole family. I did not encounter any problems during my vacation, all services operated smoothly and exceeded expectations. FLC is truly an ideal destination for relaxation after stressful working days. I will definitely come back and recommend to friends and relatives to experience."

"Rat sach se. enthusiastic and cheerful staff. But accidentally there was a cockroach in the toilet crawling out because I was very afraid of cockroaches 🙄🙈🙈"

"If you’d like to immerse yourself in domestic Vietnamese holiday culture, this is the place to go. Sam Son isn’t exactly geared for westerners like some other north Vietnam coastal destinations, but if you can handle being a bit on the edge, keep reading. Yes, it’s a 3hr drive from Hanoi, but hire cars are a reasonably priced option to get you there. It’s totally worth it if you’re the type to leave your expectations behind and just want something different to experience. Van Chai has a few rough edges, but really just a beautiful setting with heaps of rustic charm and character. The accommodations are probably sub-3 star to a westerner, but the experience is 5 star, due to the amenities, service and food. We were a bit critical about some of its shortfalls for the first few days (we stayed 9), then we found ourselves falling in love with it. Everyone is so friendly and, well, if you like seafood, you’ll probably not want to leave. The seafood here is insane (coming from an Aussie who lives in a fishing town). Just remember to leave your expectations behind, stay at least a week, get a massage or 3 and forget about the world you left behind. Perhaps avoid local school holidays 😁 also, the local beaches aren’t great, but the on-site pools are. Special mention to Thuy who made sure our every need was attended to 💕"