Misafir Kullanıcı
15 Nisan 2024
Worst customer service, l have received. I have travelled a lot, at the booking office, at first the woman started that there was no way l would have booked with them. This is without asking for my reference number nor my name.
After insisting, she wanted to see my reference number - so l handed her my phone and she said something to this people bring disease and rises her hand with water and handed me the phone and asked that her college assist me, he help asked for my reference number and supported me with accessing my booking reference.
When boarding the boat the guide ignored me, and serviced people before and told me that they was a line, l insistented until she serviced me.
The volcano hike does not need a guide, she lacked inclusivity and could not engage with the group and a lot of people started walking by themselves.
Safety was not observed by the guide and worst service, l have received to date.
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