Studio Homes at Ellis Square

What a scam, all the way around. Entice you with one night free stay (and of course they don't tell you about all the exuberant taxes and fees - you have to read ALL the fine print and there's A LOT probably on purpose) and try and get you to buy into their "condo's" for proper vacations citing that you can go anywhere you want etc etc. They couldn't answer my "locked in" question at all because you will be very locked in, with terrible fees every which way you turn on top of way over priced time shares. It's absolutely astounding at how places like this can get away with it.

I regret to inform you that I recently encountered some challenges while dealing with the Savannah location. Upon entering the property on 10-15-23 I was greeted by Mandy(front desk rep) who had an attitude from the very beginning. I said Good Afternoon gave her my name and told her I was at the property to use the Owner's lounge. She told me she did not see any notes for me having access to the owners lounge. I explained I was just at the property on Tuesday in the owners lounge and was told I would be to access the lounge again on Sunday. I explained to her my guests was on the way and we needed to try and resolve this situation. I explained to her upon becoming an owner I was told that we have a variety of properties that owners can use for parties and events. I asked did we have one in Savannah because I am a photographer and I love using a variety of locations. I was told yes we do, you just always have to call and make sure that availability is available. Mandy told me that was a lie and that Bluegreen lies just to get owners to join. Mandy then proceeded to tell me that I was lied to, but she will go ahead and let me use the lounge for an hour. As my guests arrived Mandy came up to the owners lounge and asked me to give Ryan (General Manager) a call because we are not allowed to use the owners lounge. Ryan came to the lounge with an attitude explaining to me that as an owner I do not have access to the property. I tried to explain to him what I  was told at my owners review, but he seems like he could care less. I was told to leave or he would call the police on me. My guest was a 16 year old minor. This was beyond embarrassing to me as well as it should be to Bluegreens. Ebony(Presentation Sales Rep) explained to me that I did not do anything wrong but follow directions from what I was told. She said she could not believe they were treating an owner this way. I understand that no business is immune to occasional hiccups, and I hope this letter serves as constructive feedback to help your company improve its service. I trust that you take customer feedback seriously and will take the necessary steps to address the issues I have raised.