TOP Residences Shanghai

When I initially reserved a room at this hotel apartment, I planned to stay just one day before relocating to another serviced apartment. Yet, the exceptional comfort, pristine cleanliness, and comprehensive modern amenities persuaded me to extend my stay to a full two weeks. Upon arrival, I encountered a hiccup that nearly drove me to seek accommodations elsewhere, but the issue was swiftly and adeptly handled by a courteous gentleman at the front desk, likely the manager. His prompt resolution and eagerness to address my concerns not only resolved the immediate issue but also instilled a deep sense of trust and satisfaction with my stay. The hotel itself is located in a quiet area, a rarity in this country's largest and busiest city. Despite its peaceful setting, it is conveniently close to Metro Line 11, ensuring easy access to the city’s vibrant heart. The option to open the windows in my room was a breath of fresh air—literally. It allowed me to enjoy the fresh breeze without leaving the comfort of my well-appointed room. Speaking of the room, it was a perfect blend of luxury and practicality. The cleanliness was up to the high standard, and it felt like the facility was brand new. The room was equipped with a small kitchen area, complete with a stove, rice cooker, refrigerator, and even a washer. Although there was no dryer in the room, a quick trip to the second floor opened up options not only to dry clothes but also to access private dining/meeting rooms and a well-equipped gym. Every night was a peaceful retreat. The bed was incredibly comfortable, rivaling the peace of my own home. The tranquil environment contributed to undisturbed nights, ensuring restful sleep and rejuvenated mornings. The housekeeping staff, particularly two young men, were notably diligent and affable, keeping my room clean and well-supplied. The front desk staff were equally helpful, always ready to assist with any request. Assistance was dispatched via a charming, albeit slower, robot—no tipping required. This hotel apartment not only met but exceeded my expectations, making it a top recommendation for anyone seeking a 'home away from home.' For those considering a longer stay, here's a tip: contact the hotel directly to speak with a salesperson. You might secure an excellent long-term rate, potentially including breakfast.

Jodie jennifer 超nice

陪同父母的旅行，非常不愉快！入住之前特地聯繫酒店要求辦理同樓層入住，攜程回覆已經安排妥當。入住時候發現根本不是這麼回事，安排在兩個樓層，且必須刷卡出入，很難照顧好長者。入住之後發現沙發中間有結塊的寵物排泄物（附圖），非常噁心！臭味很大，有小蟲子！電話座機完全沒聲音，整個期間聯繫多次，工程師來了兩次沒處理好，後續無人問津！非常糟糕的體驗！強烈不推薦！！！

豪華一居室的酒店式公寓，特別好，適合我們帶着狗娃們居住，房間45平米，也很大，很乾凈，由於帶着狗娃們，沒有麻煩客房部收拾，自己收拾乾淨，周邊環境特別好，安靜，園林乾淨，大片草坪，供狗狗們玩耍，而且我們都很自覺撿狗屎。周圍餐飲服務也很多，星巴克，瑞幸，咖啡廳，餐廳等應有盡有，最主要是這個地方允許狗狗們入住，感到對寵物們熱愛和尊重，雖然是酒店，可以攜帶寵物一起居住，而且非常乾淨和無異味，説明酒店用心做事的，房間的廚房應有盡有，方便我們做簡餐。需要一點提高，就是導航容易把我們帶到對面的社區，第一次來不好找到，還有房間壁櫥的感應燈，時好時壞，呵呵高科技就是有點問題，服務人員的態度特別友好，我們再來上海還是要選擇這家寵物友好酒店

前台工作人員服務非常好，服務貼心，非常感謝每一位服務人員Angela,Carl,Jane,jodie irene，jennifer max Tracy.

酒店環境很棒，房間乾淨整潔，設施齊全，前台工作人員服務態度好，非常滿意，以後還會選擇入住…👍👍👍

房間設施非常新，服務人員Jennifer 親切友好，賓至如歸，顧客的要求都能夠竭力滿足。服務和管理部署給最好的五星級酒店。雙卧室套房可以入住4個人，如果餐桌配的椅子也是4把就更完美了。期待下一次入住。

住了三個晚上，一直在重感冒，一離開酒店就好了，可想而知房間的空氣和衞生令人擔憂。點外賣送到酒店，想叫前台幫忙讓機器人送上來，前台拒絕，讓前台幫忙送瓶裝水過來，前台説長租客不提供服務的，我衹住三個晚上，是長租客了？對酒店的服務很無語😒😒😒

酒店設施很新，房間也很乾凈舒服，前台小姐姐的服務也很好，下次來還會住這裏，