ATOUR X Hotel Shanghai Lujiazui Software Park Lancun Road Subway Station

Very good hotel. With robot for takeaway deliver. Clean and safe.

The hotel is quite new as staff told me they only opened last sep/oct. But I found it not too well maintained and looks like it’s already over a year old. Sound proofing is quite good in Atour hotels unlike those of Ji Hotel where I stayed in when in Chongqing. I also stayed in Atour new brand Qingju when in CQ. The room there is bigger and has smart system where voice activated lights and music are introduced. Staff here is friendlier and more helpful than those in CQ. I signed up for the gold membership but the price of the next two nights seemed to be same as with silver membership. There are just some minor perks added and was told I had been upgraded. Not sure what kind of extra benefits coz I don’t even see a fridge in the room. Cleanliness wise there are some room for improvement. Hotel is not as near to the airport as I had expected. It took some ¥140+ by taxi from airport although the taxi driver had gone on a wrong lane ending up taking a little longer route. Generally though you shouldn’t have to pay for more than that. If I may suggest that the rooms been added with a hook for hand towel. 2 laundry machines may not be sufficient when the hotel is fully booked. I like that Atour hotels provide antiseptic wet tissues in all their hotels. This is something the foreign chain hotels can improve on, esp those from Marriott. Rooms on Trip.com are generally more expensive than Agoda and despite me being on the diamond rank. Also, trip requires one to prepay. I tried buying flight tickets on trip and despite the flights being listed in Feb on my last trip in Hokkaido, my credit card was charged 3x with yen and even though they refunded the currency charged in yen, there is a huge loss due to exchange losses despite nothing was purchased!!! The currency exchange loss is not something I have to suffer when the site listed the flights but couldn’t issue any yet took the money out of the credit card.

great location near Lancun metro station, which is on Line 4 and 6, many shops near the hotel

Hotel was new and clean, friendly staff and convenient location.

非常不錯，會經常選擇好店酒店，連鎖酒店的品質很在線，前台服務人員很專業，小姐姐態度特別好，可以説是有求必應，酒店床品果然名不虛傳，很贊，好舒服，超級好，酒店所處位置也很方便，房間沒有噪音，WiFi很好用，下次還會選擇亞朵。

整個客房的裝修材質都差強人意，衹有窗簾和床墊，牙膏確實是很好。整個空間裝修用的材料太低檔了。衞生間太侷促了。前台接待服務人員和清潔員都很好。熱情微笑，也儘量做好。真是不容易。早餐雖然簡單，但都用心了，牛角麪包質量很好，葱油麪也很好。

前台的服務水準挺高的，態度特別好，遇到問題很快就給解決了，很快，還給升級房型，房間設施設備都很新，早餐非常不錯，交通很方便

亞朶集團的服務就是棒，週邊很多自行車，可以再晚出遊都不怕，前台很客氣，房間很是安靜，正好滿足了怕吵的我！

環境很好，衞生非常乾淨，服務很到位，機器人小優隨叫隨到，主要是枕頭很好睡，前台服務很熱情，辦入住的時候還給倒茶，離店的時候還會送水，房間很安靜早餐也很好吃，大廳的書籍有很多推薦入住!