Grand Kempinski Hotel Shanghai

Good view. Clean environment, elegant interior, and consider good location, with easy access to riverside and jetty.

👍🏼: The hotel is conveniently located, with good proximity to financial district and other attractions such as the Oriental Pearl Tower, Ocean Aquarium and Lujiazui metro station. 👎🏼: The hotel is considered relatively old as the facilities and furnitures are showing signs of wear and tear. There were visible stains on the pillow cases, but the sketchy housekeeper(s) changed the orientation of the pillows. The cleanliness of the room can be further improved.

Another great stay at Kempinski! We often come here to simply enjoy quiet and relaxing time to get away from busy city life! It sounds crazy to say to come to the centre of the city but if it book Club room with executive lounge it’s possible! You can enjoy quiet breakfast, lovely lunch and cute afternoon tea and great happy hours with less people around with stunning view from 28th floor! Stuffs here are always great wiling to help you and attentive which we can’t see often…we can see people are working with smiles that is from their heart so hospitality is wonderful. Always great to stay at indoor swimming pool and Spa which is quite relaxing with amazing view from 30th floor! From the moment you arrive at check-In counter and during your stay and at the check-out you feel like detox stay at the beautiful Kempinski! 🍽️: variety food of breakfast and they will prepare extra things if you ask them 🛌🛋️: lovely decorations with new sofa, very comfortable bed and sofa makes your stay very relaxing! 🍰🍇🫐: Kind fruits and sweets service, it’s very sweet arrangement! We will definitely come back again soon for another relaxing staycation!

Near subway, fastfood/restaurant, and some sightseeing places. Get upgrade room using membership, welcome food like chocolate and fruits. Kids get some gifts from the hotel. But the window was very dirty near the sofa.

Location is excellent to explore Shanghai and service and staff is absolutely good, but you can see from the interior, it’s a little bit out dated.

I would say that the stay was fantastic in general! Welcoming lobby, friendly staff, awesome views from the room and various facilities and location was excellent! Some areas of improvement would be the dated room design, lighting mechanism (unable to dim bathroom light) and the breakfast buffet offered a terrific spread but lacked in the quality/ taste department.

A 5 star appearance from outside, 4 star facility and 3 star service. The so called non smoking hotel is a joke. You can smell smoke in the hallway. Very bad sound proof. Can hear everything from the hallway. Room decoration is dated and old. Carpets are dirty and old. Sink painting is falling apart, Headboard needs replace. Location is nice but not convenient. Overall, far from the 5 star experience.

Executive lounge could be better with food choices. Sad that the grand piano was just a furniture and no live music at all. Lovely view and convenient location overall.

It is spacious and reasonable price, the hotel amenities are well-equipped. Will recommend in the next trip.