Courtyard by Marriott Shanghai Central

千萬不要住這個牛酒店，服務一塌糊塗，牀頭櫃尖角特別鋒利，沒有任何安全提示，孩子直接睡覺撞到了尖角，血流不止，酒店方根本無視，認為設計沒有任何問題，酒店無任何責任！！！衹能自己去醫院去處理做包紮，自行付醫葯費！酒店連一個道歉都沒有！！！

First time stayed in a hotel that does not offer milk or milk powder with coffee. when I called and asked they asked me to go to coffee shop and get milk. Strange.

Very disappointing stay at the Courtyard by Marriott Shanghai central. When we got into our room, it was in a disgusting state (see pictures attached) the toilet was not connected, the grouting in the bathroom was torn up, towels on the bathroom floor and an industrial vacuum cleaner left in our apar**ent. We called the reception and they eventually sent up a manager who said that they would be upgrading our room. They didn’t actually upgrade it, they just gave us the same room but on a different floor. Friends who also joined us on this trip also complained about puddles in their rooms because of leaking air conditioner units. The next day we checked out at 12 but our train was at 5:51 so we left our bags at the concierge desk (no secure luggage storage facility) and we went out for lunch and got back around 4:30. My friends went to lobby lounge and I went out for a quick smoke when I rejoin my group they are getting up to leave the lobby lounge. Ken the lobby lounge manager decided to ask my friends (all of whom had stayed at the hotel in the last 24hours) to leave the lobby lounge as they were not ordering anything. This would have been completely understandable if we were being rowdy or if the lounge had been busy but it was only at 10% of their capacity and we were not causing a disturbance to any of the 5 or 6 other patrons. I asked for a menu and we all sat down in the lounge while I was reading over the menu, and having a conversation with my friends, Ken the lobby lounge manager comes to our table every two to three minutes to take my order deliberately interrupting our conversations to the point of harassment. Then he covertly takes a picture of us without our permission and when we confronted him about this, he first pretended to not understand what we were saying then he said that he had to confirm that we were guests of the hotel. I have never had such a terrible stay at any other Marriott that I have ever been in. Harassed and disgusted are the feelings that I will now associate with this hotel and I urge tourists to avoid staying this hotel. There are other hotels in the same vicinity at half the price

酒店雖然有點年份了，但也不至於連個智能馬桶都沒有吧！整個房間衹有衞生間有一個紙巾盒和垃圾桶！沙發的顏色看起來臟臟的，讓人很不舒服。淋浴間水壓很低，淋浴的時候稀稀拉拉的。隔音非常之差！大半夜還能清晰聽到隔壁房間説話的聲音，彷彿就在一個房間裏説話一樣！除了離上海站近（步行3-5分鐘），設施方面真的讓人很無語…

環境衞生設施相對都還不錯，但是，這個服務真心不咋地！我女兒晚上九點多因為急性腸胃炎吐了，讓他們換個床單，酒店工作人員説他們忙沒有人沒時間，後來我們説能否拿一個我們自己換，酒店工作人員説不可能，你能等就等，不能等就算了。後來我們家人就一直沒換床單。我辦完事回酒店給前台打電話，電話也一直無人接聽，我不得已下樓，酒店工作人員説他們在接待客人所以不能接電話，那我想問問，你們不接電話怎麼為入住的客人服務，難道入住的客人就不需要服務了？後來我和她們理論後等了十分鐘才來為我換了床單。

The accommodation was outstanding! The rooms were immaculate, comfortable, and well-appointed with all necessary amenities. The staff was exceptionally friendly and attentive, ensuring a pleasant stay. The location was convenient, making it easy to explore the local area. Overall, a fantastic experience that I would highly recommend.

We picked this hotel partly due to the Marriott brand. Whilst experience we had in Shanghai was generally unfriendly, the staff are wonderfully kind and service was heartwarming - feels like home. We were in many instances which we require the hotel's support and they were able to sufficiently support. Nothing bad about this hotel at all. Note that Didi to Yu Gardens / Nanjing Walking Street is about 15 minutes. The tranquility of the hotel area makes up for it. Worth considering for families.

A much better experience than the bad experience atour x jingan. Courtyard Marriott was clean, accessible and has great staff. The level of professionalism can be enhanced as one don't ask guests the room number in front of lift lobby among all other guests. Cleanliness is great but there are small lapses.

Standard international hotel service, room spacious and clean. Location is good, 5 min walk to Metro Line 1， 12，13 Hanzhong Road station 汉中路站。