Vienna International Hotel (Shenzhen Qianhai Happy Bay Hotel)

The hotel services are satisfactory and the room is rather big.

Poor experience on hotel catering service, lack of communication with front desk in preparation of the crowds.

Communal areas were clean and spacious. Our room was coincidentally located on a floor that had just had carpet shampoo so the corridor was constantly being blow dried and the smell was not good. The room itself was ok. Vienna style.

We got there and thought is a nice hotel until we enter the reception and smelt like a thousands cigarettes, I didn't much of it and checked in, then went to our floor and realised it is the whole building including rooms also. We thought we will survive staying for two days at least as we visiting friends and family, but at night when I went to toilet the toilet wouldn't flush and clogged up and I was blamed for throwing too much tissue in there, called someone to sort it out all they did was unclog it and wipe the floor and used a scrapper to clean the bathroom floor. We demanded to change rooms, as we said early we were blamed for the clog and I asked can we not flush down our toilet tissue, he said yes but the system is not good. He changed the room very quickly but I had to pay 30rmb for the cleaning of the room as we touch the bedsheets and at 1am in the night I'm cannot be fussed about it and paid straight away and moved us to another floor.

Exceptional hotel, but unable to reach convenient stores and others by walk.

It’s okay

Terrible service, staff don't know what they doing during check in and keep doing up sales for superior room

房間乾淨服務態度好，要了多幾瓶説馬上送到，是可愛的機器人送的很特別，前台服務員都很年輕有很好的微笑😊交通交通也方便附近也有很多吃的特別是附近晚上燒烤也很好吃，前台可大氣了

酒店設施設備不錯 有免費的洗衣房和烘乾機 有免費的健身房使用 而且都在三樓，很方便，等衣服的時候還可以去健身房健身