Comfort Inn & Suites San Francisco Airport North

Close to restaurants and convenient stores, safe environment, and great room. But the parking is not free (about 9$) and the elevator was quite old.

The hotel has a poor breakfast, the document that lies in the room says that breakfast is from 6 to 10AM on weekends, but when we arrived at 9.30AM, everything was removed. It turns out that breakfast is from 6 to 9AM, the rules have changed, but no one reported this and did not remove the old information from the room. In the bathroom, the tub was clogged, I had to wash myself in knee-deep water. The room has a reeking smell of antiquity as the rooms are not ventilated and the windows cannot be opened, the furniture is very old. And in general such a feeling that this is not a hotel but a motel. I don't recommend staying there. Of the pluses, the location is nearby, 5 minutes from the station L1, L2, it is very convenient to get to San Francisco, a comfortable train takes 20 minutes to the city.

Perfect Everything is good

Hotel was old, good location. Only stayed for one night so price was ok in SF.

Everything good

Достаточно хороший отель.

Perto do aeroporto para quem quer ficar mais próximo, mas bem distante do centro o quarto é confortável, cama boa, bom chuveiro.

Using the philosophy that the customer is always wrong, blame the customer, the van left early and the front desk blamed me because I wasn’t down “5 minutes early”. I said “..so, if I was here 5 minutes early, then it would be okay if the van left early?” She just repeated her assertion without acknowledging the fact that the van left early. The customer is wrong. This shuttle leaves every 45 minutes so it’s a real screw job when they leave even a minute early. What if someone was down 15 minutes early but had to use the bathroom at the last second and still got back to the lobby a minute prior to departure. Should the van still be there? They have a schedule which I grabbed as I checked in the evening prior. I must have left it in the first room after seeing the room hadn’t been made up. At some point later, I realized I didn’t have it with me in the second room. I knew I had to get down a little early, but remembered a 7:25a departure. It turns out it was 7:20a. In any case, I walked into the lobby at 7:19a (I know because I checked the time). No van in sight. I asked when the van was coming, assuming she’d say in a few minutes. Instead, she said it just left. I was pretty irate. She said it leaves at 7:20. “So, it left early?” I asked. She looked at her watch and said “it’s 7:20..!” Nice! Though it’s true I could have called down to confirm the departure time, I was still early for the 7:20 van. It’s one thing if I saw it out there closing up the door and getting ready to take off. But it was nowhere in sight. It left early. She wouldn’t own up to it. Blame the customer. The fact is, people are human and make mistakes and do the best they can. I left the schedule in the first room when they screwed up and assigned me a dirty room. I did my best to get down the next day and was still there before even the earlier departure time than I was thinking, and then was essentially blamed for missing a van that left even before that. This is crap customer service and about par for the course everywhere these days. Blame the customer. Real customer service is almost non-existent. I’d avoid this hotel not only for all of this, but the room had a leaking toilet that would start 5 minutes after you flushed it and you’d have to jump back out of bed to go fiddle with it. At another point, I woke up and the room was really cold. The heat appeared to stop. You could feel cold air coming in around the room door because the seal was so bad. I hit the controls on the wall, which didn’t light up, and set the heat higher. It came on with the unit under the window, which also had controls on it. Which ones should you use to actually control this thing? Who knows? It’s also an incredibly noisy hotel… essentially set up like a motel with outside access to the rooms. Anyone pulling their bags outside your room might as well be in your room (again, almost no seal around the door). At one point, the person in the next room op

when we received a phone call when we arrived home from what I guess was a time-share company thanking us for staying at this Comfort Inn and then going on to say we "won" a free stay at a resort with no black out dates, etc.; remembering there is no such thing as a free lunch, said that we were not interested and ended the call: that quickly changed our opinion of the property management. We have stayed at Comfort Inns many times over the years and this has never happened. Obviously, management is sharing contact information with this company mentioned previously. As I said, this would have been a 5 star review except for the aforementioned situation. This is a wonderful property with easy access to the airport via shuttle (you can also connect with the BART system there). Great amenities, very clean, comfortable bed, and good breakfast. Once again, it's too bad that our experience was spoiled by this phone call.