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"We recently stayed at the Canberra Rex Hotel as a family of three, traveling from Sydney to celebrate the New Year. While there were some positive aspects, our overall experience was disappointing. Starting with the positives, the reception staff were very nice and courteous, which we appreciated. We liked that it is very near a light rail station and quite close to parks, restaurants, and cafes. The layout of the hotel posed challenges. Our room was quite far from the lifts, and with only two lifts positioned side by side in a corner of the building, accessibility was inconvenient. It seems the hotel design is to blame, as the lifts are not centrally located like in most hotels. One of the biggest letdowns was the pool. We specifically chose this hotel for its pool, hoping our little one could enjoy it. Unfortunately, the pool heater was not working, and the water was freezing cold. To make matters worse, we noticed some bugs in the pool, which was unsettling. The staff wouldn’t have known the heater wasn’t working if we hadn’t informed them. It felt like the pool's maintenance and condition were overlooked, which was a major disappointment for us. Had we known that we won't be able to enjoy the pool, we would've settled in a hotel that is far more affordable. As compensation for the pool issue, we requested and were granted a late check-out, which was a kind gesture from the hotel. However, it didn’t feel adequate given the inconvenience and disappointment we experienced. Additionally, the King Suite we stayed in had some practical flaws. It only had one bin, which was insufficient for a family of three, as it filled up quickly. Another inconvenience was the shower area, which didn’t have any shelves. This meant we had to place shampoo and conditioner bottles on the floor while showering, which was far from ideal. Overall, while the reception staff’s service was commendable, the hotel fell short in terms of facilities and maintenance. I hope the management takes these points into consideration for future guests."

"The hotel is quite good. The parking was in increased to A$28 if not pre-booked but trip.com says only A$15 and no need to book. The hotel ended up waiving the first night parking when we asked and we parked on the street the next day. The hotel room is very big and the beds are quite firm and comfortable. The bathroom is a good size but would appreciate rubbish bags into the bins because it feels like I can't even put in banana peel because I don't want it to go to mush inside the bin and someone has to dig it out and wash the bin. There is an iron and ironing board in the room with safe, extra blanket and pillows. The only complaint for the room is probably the noisy air conditioning. Food at the bistro inside the hotel was pretty good for dinner and the buffet breakfast had a good variety but it is the same everyday."

"Breakfast value for money  Overall very good value for money, good location. An adequate budget hotel if comfortable staying somewhere  comfortable not wearing top of the range clothing with top of the range accessories. Curtains need new hooks, but facilities in room adequate and clean "

"Great location – Close to the CBD and well-connected to public transportation. Service – The receptionist was friendly and helpful. Room lighting – Could be improved; the lighting felt a bit dim."

"This hotel provides a clean, modern, and reliable experience for customers such as myself. The rooms were spacious, and the bathrooms were hygienic. The aesthetic of the hotel itself gave a modern, relaxing feeling and is a great choice for those who decide to travel Canberra"

"The room was amazing clean and tidy stunning views from the balcony so close to the cbd 2 minute walk defiantly will be returning here again and was so peaceful and quiet"

"The customer service was great, though i didn't have a need to call, i noticed there was no telephone in the room and I could not connect to YouTube or netflix from my device to their Television. Otherwise, i was satisfied."