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The hotel offers free pick up service from the train station, which allowed us to connect with a driver called Ting Ting. The distance from Changbaishan railway station to the hotel is about a 10 min drive away. The hotel is clean, offers hot ginseng tea and the room is extremely spacious. The amenities kit is good too, with body lotion provided. Guests services staff are extremely helpful and kind. However, we spoke mandarin with them so I think the experience will be better if you spoke in Chinese. Breakfast at hotel is also a great spread - mainly noodles, rice, and Chinese dishes that tastes great. Coffee machine provided relatively great espresso (for an automatic machine). However, the highlight would be Ting Ting; whom we connected via Mercure. We were tourists without a local Chinese mobile number, so she knew and told us it’s extremely difficult for us to get anywhere in Changbaishan (there is only a local T3 ride hailing app, and Didi is not applicable there). She offered to drive us around for our stay (3D2N) instead, and taught us how to book our tickets for Changbaishan National Park. She also recommended and drove us to dining places that she has tried, and they were indeed great shops with tasty food! Ting Ting also reminded us what we needed to prep to go up to Changbaishan and took us to rent the necessary gear (fleece guard protection for knee, fleece shoes etc) as we did not have the right attire for the -10 and up temp in early March. She is extremely helpful and kind. Highly recommend Mercure and Ting Ting! 美居酒店又干净，房间也很大。早餐也丰富，多样。咖啡机的意式浓缩还很不错。酒店的柜台和工作人员都很友善，服务周到。因为酒店有包接站服务，我们链接了司机婷婷。她真的太好了，我们没大陆手机号，不知道根本去不了哪里。婷婷也教我们怎么购买长白山景区票、怎么玩。然后重要的是她也提醒我们上长白山需要注意的-我们不够防冷和防风的衣裳和鞋子，所以她也带我们去租了。婷婷也介绍我们好吃的地方，真的赞赞赞！

i'm not chinese and cant speak chinese so i can't communicate with front office to pick me up from trainstation so i use taxi from Changbai train station to this hotel with cost 100 yuan. when arrive, a young chinese women in tradition korean custome greeted me so well. she try to communicate with me and friend by wechat. made me so impressed. i went ski and the receptionist arrange ski class and ski suit rental for us. variety of breakfast :) hotel arrange bus to send me and my friend to next hotel. that's so lovely :) thanks so much from 泰国人

首先，先點個讚 民宿有提供接車，從長白山車站出來就可以上車直達民宿 早餐不錯，還挺豐盛的，有麵包和饅頭可以選，味道也不錯 房間超乎想象的大，兩個28吋行李箱攤開還有很大的活動空間 下樓就可以玩雪，還能看到山 出門走不遠就可以看到當地的循環巴，去鎮上的景點都很方便 然後，不足的是 房間的陽台門沒辦法打開，稍有遺憾 浴室和洗手間是完全分開的，浴室內以及浴室隔壁都沒有可以掛換洗衣服的地方，這點不太方便

The room is new, clean, and has no cigarette smell. Luggage storage is available. The hotel is in a great location, just a short walk to Zhongyang Street, near a famous ice cream shop and a tasty mala sausage stall. The area at the end of Zhongyang Street is beautiful and less crowded. I would stay here again.

The staff were very kind and we were impressed by their sincere attitude toward the guests. We booked the Gyegok trekking through Trip.com, but as foreigners, we had trouble communicating with the trekking company. The manager helped us, and we had a wonderful time that will remain a pleasant memory. If we have the chance to come to Changbai Mountain again, we would definitely choose this hotel. The rooms are spacious, clean, and well-maintained. We are truly grateful for the warm hearts of all the staff. Also, grilling skewers and enjoying a glass of soju in the hotel parking lot was an unforgettable delight.

The first visit to this hotel was full of warmth and overwhelming hospitality. I still can't forget how they welcomed us the moment we arrived at the hotel. Firstly, we were overwhelmed by the staff during our arrival. They all came out to greet us and help with our luggages and belongings all the way in to the hotel. Secondly, with the seamless check in to our rooms and fruit platter, every gesture was well thought by the hosts. Thirdly, they prepared a sumptuous dinner for us. Simple local delicacies yet tasted really good. The number of ginsengs in the appetiser surprised us! From the portion to the presentation of food, we can taste the difference and feel they put in their heart to make everything better. Lady boss was generous to treat us a bottle of local rice wine during our mealtime. Tasted really good and special! We like that drink!! Additionally, we were asked for timing to eat breakfast and they would prepare that before our specific timing. They even asked us for our preference and customise breakfast for us. Breakfast was served and tasted as good as dinner! Freshly prepared and done meticulously by the kitchen. Lastly, lady boss gave us an impromptu complimentary tea session after dinner. A unique and interesting experience indeed. Never seen and tried it before. It's a heating device with net on it, put the heating pot for stirring and cooking our own tea from scratch. Meanwhile, we have the finger snacks and nuts to roast on the heating rack (as shown in the pictures) while waiting for our tea. In between, they would guide us how to prepare the tea. It was a chill and relaxing session. We enjoyed chit chatting while roasting our tea in the cafe. It felt so warmth especially when it was snowing heavily outside. The vibes were superb! I had many enquiries and the lady at the counter helped me out a lot without hesitation. She tried all her means to help us. The lady at the hot spring was very friendly and provide good services too! The staff from the hot spring, restaurant, concierge, driver and even lady boss all were very attentive, friendly and nice at any point of time during our stay. Pretty impressive indeed. Giving all credits to every single staff. Amazing team! They gave us more than we could ever imagined from services to food to hospitality. Thank you for giving us an amazing and memorable stay! Overall it was a great and enjoyable stay at this hotel. Definitely recommend everyone to visit them and feel their positive energy. Certainly can't wait for our next visit to Chang Bai Shan again!!!

Good location in up and coming new development suburb, away from the city crowd. Public bus#2 ply outside hotel is a plus factor. Walking distance to the numerous food outlets ( especially Korean). Hotel travel desk staff helpful in mountain trip bookings. Hot breakfast food is palatable. Must try the package of Hot Spring pool after the mountain day exploration. Spacious room/apartment and support staff from counter to butler service is commendable.

It refurbished building, surrounding still have many construction going on. Room is ok, clean and comfortable, have tianmojinlling (Home AI). The hotspring pool not all is open cos maybe when we stay is off peak season. The hot spring like no flowing water current, but have shower room, locker, soap, shampoo, hair dryer and to dry our swimming suit. The staff all nice and friendly and helping us w/ call taxi back to train station.

There was a bit of hiccup at check-in, and my guess is language barrier might have contributed to it, but eventually it was sorted out, as the booking was already paid via Trip.com. The hotel is not far from the town of Erdaobaihe and Changbaishan high speed railway station, but it's definitely NOT within a walking distance. Taxi or personal driving would have to be arranged. The hotel is big and the lobby is so vast and spacious, but it may be the timing of my visit that is rather empty and quiet. The room is so spacious. I especially love the bed topper; it's so comfortable. Despite the language barrier, the service is wonderful. Although I was a solo guest, they provided a full Chinese breakfast, and it has the best beef dish in China! They have a service that will take you to Changbaishan Visitor Center, north slope entrance, and you may return by taxi. Overall, despite a minor setback in the beginning, I'm impressed!

The hotel is in a great location, close to many good restaurants. The hot springs, both indoor and outdoor, are a highlight—very relaxing and well-maintained. It’s also a family-friendly place, making it a great choice for those with kids. The room was generally clean and comfortable. Breakfast was decent with a good variety, but it can get quite crowded and busy, which might be a downside for those who prefer a more relaxed morning. Overall, a pleasant stay with excellent hot spring facilities!