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"The hotel is nice and to Changbaishan visitors centre is close by. The town to main street if walk takes about 20mins so better to get hotel shuttle service to drive around. The good thing about this hotel is that can arrange train station pick up and return but the arrangement is very troublesome. You need to have WeiXin and arrange 1 day before. The department that in charge for this service respond a little slow. Check in hotel process is smooth. Breakfast spread is ok. The driver that came to pick us was great and patients. We even engaged him to drive us to Yanbian for day trip where the national Park was close due to bad weather. Overall stay was good."

"location is amazing with just a few minutes away from 北区集散中心. staff is extremely helpful and friendly as they assisted us in ordering food delivery when we do not have china phone number. room is clean and spacious too."

"The hotel is kind enough to upgrade my room to a bigger room due to off peak season. The establishment is clean and staff are friendly. Room has plenty of sockets including usb. Bathroom is big. Water pressure good. Laundry free. Breakfast is good. Central location near bus stop. Taxi fare to/from changbaishan train station is rmb18 each direction. Thumb up to Miss 吕 who helped me to book/amend/refund tickets to attractions. I would be delighted to stay here again."

"The room is new, clean, and has no cigarette smell. Luggage storage is available. The hotel is in a great location, just a short walk to Zhongyang Street, near a famous ice cream shop and a tasty mala sausage stall. The area at the end of Zhongyang Street is beautiful and less crowded. I would stay here again."

"The hotel offers free pick up service from the train station, which allowed us to connect with a driver called Ting Ting. The distance from Changbaishan railway station to the hotel is about a 10 min drive away. The hotel is clean, offers hot ginseng tea and the room is extremely spacious. The amenities kit is good too, with body lotion provided. Guests services staff are extremely helpful and kind. However, we spoke mandarin with them so I think the experience will be better if you spoke in Chinese. Breakfast at hotel is also a great spread - mainly noodles, rice, and Chinese dishes that tastes great. Coffee machine provided relatively great espresso (for an automatic machine). However, the highlight would be Ting Ting; whom we connected via Mercure. We were tourists without a local Chinese mobile number, so she knew and told us it’s extremely difficult for us to get anywhere in Changbaishan (there is only a local T3 ride hailing app, and Didi is not applicable there). She offered to drive us around for our stay (3D2N) instead, and taught us how to book our tickets for Changbaishan National Park. She also recommended and drove us to dining places that she has tried, and they were indeed great shops with tasty food! Ting Ting also reminded us what we needed to prep to go up to Changbaishan and took us to rent the necessary gear (fleece guard protection for knee, fleece shoes etc) as we did not have the right attire for the -10 and up temp in early March. She is extremely helpful and kind. Highly recommend Mercure and Ting Ting! 美居酒店又干净，房间也很大。早餐也丰富，多样。咖啡机的意式浓缩还很不错。酒店的柜台和工作人员都很友善，服务周到。因为酒店有包接站服务，我们链接了司机婷婷。她真的太好了，我们没大陆手机号，不知道根本去不了哪里。婷婷也教我们怎么购买长白山景区票、怎么玩。然后重要的是她也提醒我们上长白山需要注意的-我们不够防冷和防风的衣裳和鞋子，所以她也带我们去租了。婷婷也介绍我们好吃的地方，真的赞赞赞！"

"在漫天冰雪的長白山遇到最温暖的酒店，多樂太適合親子出遊的家庭了。 酒店有各種設施安放熊孩子的無窮精力，解放家長的雙手🙏，房間裏樹屋滑梯，一樓的娛樂室，餐廳的淘氣堡。 房間裏全部是温暖的木色，加上温暖的燈光，門牌都是像小朋友寫的數字，歪歪扭扭的特別可愛🌈，我和兒子都很喜歡。門廳衣架和換鞋長凳很實用，適合存放行李和掛大衣。 浴室毛巾，沐浴用品，床墊等使用起來都很舒服，感覺就像在家一樣❤，感覺就是精心挑選的。 酒店員工每次遇到都會問好，路上遇到都會幫忙開門，遇到拎重物的客人，都會主動幫忙👍。 酒店位於恩都裏內，但是離大門口很近，可以坐二道白河的循環巴士，交通便利，又可以步行遊玩恩都裏，雲頂天宮，秋沙鴨公園，超級滿意。"

"The staff were very kind and we were impressed by their sincere attitude toward the guests. We booked the Gyegok trekking through Trip.com, but as foreigners, we had trouble communicating with the trekking company. The manager helped us, and we had a wonderful time that will remain a pleasant memory. If we have the chance to come to Changbai Mountain again, we would definitely choose this hotel. The rooms are spacious, clean, and well-maintained. We are truly grateful for the warm hearts of all the staff. Also, grilling skewers and enjoying a glass of soju in the hotel parking lot was an unforgettable delight."

"The hotel is in a great location, close to many good restaurants. The hot springs, both indoor and outdoor, are a highlight—very relaxing and well-maintained. It’s also a family-friendly place, making it a great choice for those with kids. The room was generally clean and comfortable. Breakfast was decent with a good variety, but it can get quite crowded and busy, which might be a downside for those who prefer a more relaxed morning. Overall, a pleasant stay with excellent hot spring facilities!"