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location is amazing with just a few minutes away from 北区集散中心. staff is extremely helpful and friendly as they assisted us in ordering food delivery when we do not have china phone number. room is clean and spacious too.

I had an amazing stay at Floral Baihe. The entire place is exceptionally clean, and the location is incredibly convenient, just a short walk to plenty of restaurants. The surroundings are peaceful and serene, making it perfect for a relaxing getaway. The staff ( especially 韩丹) were all very friendly, welcoming and helpful, which made the experience even better. Highly recommended!

i'm not chinese and cant speak chinese so i can't communicate with front office to pick me up from trainstation so i use taxi from Changbai train station to this hotel with cost 100 yuan. when arrive, a young chinese women in tradition korean custome greeted me so well. she try to communicate with me and friend by wechat. made me so impressed. i went ski and the receptionist arrange ski class and ski suit rental for us. variety of breakfast :) hotel arrange bus to send me and my friend to next hotel. that's so lovely :) thanks so much from 泰国人

The first visit to this hotel was full of warmth and overwhelming hospitality. I still can't forget how they welcomed us the moment we arrived at the hotel. Firstly, we were overwhelmed by the staff during our arrival. They all came out to greet us and help with our luggages and belongings all the way in to the hotel. Secondly, with the seamless check in to our rooms and fruit platter, every gesture was well thought by the hosts. Thirdly, they prepared a sumptuous dinner for us. Simple local delicacies yet tasted really good. The number of ginsengs in the appetiser surprised us! From the portion to the presentation of food, we can taste the difference and feel they put in their heart to make everything better. Lady boss was generous to treat us a bottle of local rice wine during our mealtime. Tasted really good and special! We like that drink!! Additionally, we were asked for timing to eat breakfast and they would prepare that before our specific timing. They even asked us for our preference and customise breakfast for us. Breakfast was served and tasted as good as dinner! Freshly prepared and done meticulously by the kitchen. Lastly, lady boss gave us an impromptu complimentary tea session after dinner. A unique and interesting experience indeed. Never seen and tried it before. It's a heating device with net on it, put the heating pot for stirring and cooking our own tea from scratch. Meanwhile, we have the finger snacks and nuts to roast on the heating rack (as shown in the pictures) while waiting for our tea. In between, they would guide us how to prepare the tea. It was a chill and relaxing session. We enjoyed chit chatting while roasting our tea in the cafe. It felt so warmth especially when it was snowing heavily outside. The vibes were superb! I had many enquiries and the lady at the counter helped me out a lot without hesitation. She tried all her means to help us. The lady at the hot spring was very friendly and provide good services too! The staff from the hot spring, restaurant, concierge, driver and even lady boss all were very attentive, friendly and nice at any point of time during our stay. Pretty impressive indeed. Giving all credits to every single staff. Amazing team! They gave us more than we could ever imagined from services to food to hospitality. Thank you for giving us an amazing and memorable stay! Overall it was a great and enjoyable stay at this hotel. Definitely recommend everyone to visit them and feel their positive energy. Certainly can't wait for our next visit to Chang Bai Shan again!!!

The room is new, clean, and has no cigarette smell. Luggage storage is available. The hotel is in a great location, just a short walk to Zhongyang Street, near a famous ice cream shop and a tasty mala sausage stall. The area at the end of Zhongyang Street is beautiful and less crowded. I would stay here again.

The staff were very kind and we were impressed by their sincere attitude toward the guests. We booked the Gyegok trekking through Trip.com, but as foreigners, we had trouble communicating with the trekking company. The manager helped us, and we had a wonderful time that will remain a pleasant memory. If we have the chance to come to Changbai Mountain again, we would definitely choose this hotel. The rooms are spacious, clean, and well-maintained. We are truly grateful for the warm hearts of all the staff. Also, grilling skewers and enjoying a glass of soju in the hotel parking lot was an unforgettable delight.

Good location in up and coming new development suburb, away from the city crowd. Public bus#2 ply outside hotel is a plus factor. Walking distance to the numerous food outlets ( especially Korean). Hotel travel desk staff helpful in mountain trip bookings. Hot breakfast food is palatable. Must try the package of Hot Spring pool after the mountain day exploration. Spacious room/apartment and support staff from counter to butler service is commendable.

If you are traveling during winter, it's a lovely place to stay, it's like a condo rent out of that sort, during the snow season does look like a santa town, a small village with decor surrounded with lights, very christmasy. Big apartment, we booked 2 bedrooms room type, heat, hot water etc all equipped. Cleanliness is great the first day, sloppy afterwards, stains on floors from day 2 til the day we left. We stayed for 5 nights. Service wise still quite good, 阳阳 is very responsive, 5 stars for her. But it's noisy every morning, there were 3 morning straight I got woken up by the noises at like 6am, other guests or staffs loud chats, banging sounds, furnitures moving around etc.... usually from 6-8 am. Breakfast is horrible though 😆 Overall, it's still a good option.

The hotel offers free pick up service from the train station, which allowed us to connect with a driver called Ting Ting. The distance from Changbaishan railway station to the hotel is about a 10 min drive away. The hotel is clean, offers hot ginseng tea and the room is extremely spacious. The amenities kit is good too, with body lotion provided. Guests services staff are extremely helpful and kind. However, we spoke mandarin with them so I think the experience will be better if you spoke in Chinese. Breakfast at hotel is also a great spread - mainly noodles, rice, and Chinese dishes that tastes great. Coffee machine provided relatively great espresso (for an automatic machine). However, the highlight would be Ting Ting; whom we connected via Mercure. We were tourists without a local Chinese mobile number, so she knew and told us it’s extremely difficult for us to get anywhere in Changbaishan (there is only a local T3 ride hailing app, and Didi is not applicable there). She offered to drive us around for our stay (3D2N) instead, and taught us how to book our tickets for Changbaishan National Park. She also recommended and drove us to dining places that she has tried, and they were indeed great shops with tasty food! Ting Ting also reminded us what we needed to prep to go up to Changbaishan and took us to rent the necessary gear (fleece guard protection for knee, fleece shoes etc) as we did not have the right attire for the -10 and up temp in early March. She is extremely helpful and kind. Highly recommend Mercure and Ting Ting! 美居酒店又干净，房间也很大。早餐也丰富，多样。咖啡机的意式浓缩还很不错。酒店的柜台和工作人员都很友善，服务周到。因为酒店有包接站服务，我们链接了司机婷婷。她真的太好了，我们没大陆手机号，不知道根本去不了哪里。婷婷也教我们怎么购买长白山景区票、怎么玩。然后重要的是她也提醒我们上长白山需要注意的-我们不够防冷和防风的衣裳和鞋子，所以她也带我们去租了。婷婷也介绍我们好吃的地方，真的赞赞赞！

The hotel is nice and to Changbaishan visitors centre is close by. The town to main street if walk takes about 20mins so better to get hotel shuttle service to drive around. The good thing about this hotel is that can arrange train station pick up and return but the arrangement is very troublesome. You need to have WeiXin and arrange 1 day before. The department that in charge for this service respond a little slow. Check in hotel process is smooth. Breakfast spread is ok. The driver that came to pick us was great and patients. We even engaged him to drive us to Yanbian for day trip where the national Park was close due to bad weather. Overall stay was good.