Tanjung Balai Otelleri

Booked a deluxe superior room (the expensive room) via hotels.com, because we wanted to take the ferry from Tanjung Balai to Malaysia. The hotel offers a discount of 50% for 1 night if you take the ferry. Although paying by cash and the ferry ticket office next door claiming that we would be eligible for the discount, the hotel refused. The reason: we should first have bought the ferry ticket. Besides this: the first day we arrived: the bed sheets were dirty (fresh coffee stains, etc.); sheets were replaced, then we found out that the pillow sheets were also dirty. On one pillow sheet we even had a dirty footprint. Also floor not clean. The offered another room: even worse: the bed sheet was dirty with stains you don't want to know what I think it was. We took back the first room en requested them to clean and replace the sheets. We stayed for two nights. The wifi speed is sometimes too slow for streaming video. Horrible thing: every 5-15 minutes your wifi connection expires, even when browsing the internet, requiring you to retype the login name and password every time! Besides this the login/password changes every 24 hours and you don't know when. In the two days we were there, the key card to our room was not working for two times. According to the website toiletries are provided, however we only had a set of toiletries for 1 person, and it was soap to wash your hands with; we didn't bother to report this anymore. Staff did not apologize for anything. I believe the problem of the hotel is bad management. The reception/house holding staff seemed friendly, but are inexperienced and not well-trained. There's for sure no quality checks on the rooms. The two deluxe superior rooms we saw are in the middle of the building and do not have windows. The room we stayed in was located on the same floor as the conference/party rooms, and party noise travelled to our room. The only good things: bathroom was clean. Breakfast is from 6 to 10, but at 9 all the food is cold (they don't cover the pans of the buffet). We saw someone walking around and doing checks for the food, but only by eye. Breakfast buffet variation is average, but a common thing as eggs is missing. The interior design of the restaurant is nice. This hotel is certainly not 'grand', except for the price/quality-ratio. The price of the deluxe superior room for about US$ 40 is quite expensive for this town in Indonesia, but the the hotel performs way below 3 stars (I would rate it a 1 star at the most at this moment). We will never stay there again, and I advice you to skip it if you can. Maybe better options in Kisaran. The problem is that this hotel is the only hotel in reasonable vicinity of the city center and ferry ticket office. If you need to stay there, just take a cheaper room, do not pay in advance or by credit card and first check the room, sheets, etc.

SPOT ON 92600 Mandiri Inn is located in Kisaran Timur.Make use of convenient amenities, which include complimentary wireless Internet access and a fireplace in the lobby.The front desk is staffed during limited hours. Free self parking is available onsite.Stay in one of 40 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include fans, and housekeeping is provided daily.

The service is very satisfactory, the customer service is very enthusiastic, and the room is very clean

Grand Mulia Hotel Kisaran is located in Kisaran Timur.Make use of convenient amenities, which include complimentary wireless internet access and a fireplace in the lobby.Featured amenities include dry cleaning/laundry services and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.Make yourself at home in one of the 36 air-conditioned rooms featuring fireplaces and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and separate sitting areas.

Located in Kisaran, Sumatra region, RedDoorz @ Kisaran Kota is situated 18 km from Singapore Land Waterpark Batu Bara. This 1-star hotel offers a 24-hour front desk. At the hotel, each room has air conditioning and a flat-screen TV. The nearest airport is Kualanamu International Airport, 138 km from RedDoorz @ Kisaran Kota.