Hotel Crown Hills Ueno Premier

The service provided by the staff is quite good. Knowing that we need to do self-serve after 10pm but since I need to take care 2 kids and not convenient to move, they come to my room and serve us. It’s great! However, need to remind people who booked the largest room. We come with our friends together. Both of them staying in a small room and they can enjoy daily clean up service. But for large room (2 double bed), there is no clean up service (even you request to the receptionist / the room keeper). They can just clean up your room until the 4th day of your stay. It’s really bad experience and make us feel uncomfortable. Also, whenever you get into the room, check the ventilation of the toilet and the air-conditioner. You can always find that it is stuck with the dust and cause a lot of noise during the night time. It really has some impact to sleeping

the check out time at 10 am is kinda disappointing with check in time at 3pm. even the room is ready, you have to wait till 3pm exactly.

I booked a 18sqm room, but the hotel offered me a smaller room. Hotel staffs said the mistake came from Trip.com system, nothing they can do. Absolutely stupid service, non human-oriented.