Eden Platinum Hotel

İlk defa bu kadar kaba bir servis personeliyle karşılaştım. Ön bürodaki müşteri hizmetleri tutumu gerçekten çok kötü.

Yerlerde ve köşelerde temizlenmeyen toz ve çöplerden şikayet etmek istemedim... ama... uyandığımda bana ait olmayan bir saç buldum! …Tarif edilemez hissediyorum ve bir daha asla kalmayacağım…

Great location. Just 5 minutes walking to Tongxiang Railway Station. The rooms were very spacious and well equipped with the amenities. The staff was very helpful and breakfast spread was typical western and Chinese.

🙌I am international guest and this is my own experience in this hotel .I would say mainly 3 things about my experience 1️⃣location: this hotel is not having 10 out of 10 location because it’s kind of hard for you to find Boba tea shop b/c it far away from the center 🥲🤣 2️⃣cleaness and Amenties: this hotel was giving me the feeling of a new and clean ,beautiful design hotel 💗.I really love the restaurant of this hotel because it has a lot of really delicious food even though my families is asian and they are not eating Chinese food much because it too oily and spicy 😅but we just fall in love with this restaurant .we especially love the lobster tofu and the vegetable soup🦞🤤 3️⃣ last but not least , their services and the enthusiasm of the receptionist - a young Chinese lady & a tall ,good English men, a Chinese men. they are all really friendly and always try to put effort to help us : to carry luggages, to explain when we ask where we should go to visit and what the food we should eat in the restaurant I just mentioned above, even though some of them are not speaking English but they still trying to translate for us because the menu is all Chinese. 💟🥇🥇✅My cousin bought 2 cakes but luckily he just paid for 1 because the seller said buy 1 get 1 free😚🤤 ❤️🩹before we check out the hotel , my sister was wearing contact lens but she forgot eyes drop . one of the lovely receptionist drove her by his own car to the shop and help her to buy the eyes drop. She told me she’s been many 5 🌟 hotels but this one is incredible and deserve receive more guest and popularity. 😚lastly the receptionist help us to booked a car for my family five people and some big luggages . this review is so long but I have to mention that the driver is also really enthusiasm . he drove us 1 hour 30 minutes to the skiing place. this is the first time we going to this place so he also helped us . finally he drove us 4 hours to our new hotel in Shanghai .He deserved the tips guys. 🥺 ME AND MY FAMILY LOVE THIS EDEN PLATINUM hotel SO MUCH , just a little bit mistake from the beginning is there is no one help us with our luggages when we first enter the hotel, then i asked them for help and they still so willing to do . i was so shock at first but everything was much better so i would still rate 9.5/10.

Good experience for this one, brand new hotel and huge lobby... Nice indoor development. Will visit again

Amazing

Booking on behalf of colleagues….. All good in condition……

我是第一次這麼認真的評價，酒店前台服務很好，進房間以後衞生不錯，還有大浴缸，我睡的特別好，因為房間安靜，要不是因為時間緊張，我還會多待幾天的，從昨晚的入住辦理是男生，到女生送我們到電梯，還有今早退房的男生小王，都是熱情禮貌，超五星的服務！特別要説一下的是這個價格居然還有兩張早餐，早餐品種繁多，味道特別好，有江南特色，早餐工作人員服務到位，主動熱情，及時撤餐具，幫忙送咖啡☕️，而且管理層巡菜也很認真，看得出管理的規範和員工的努力！這是我目前為止住過最好的酒店，因為住在伊甸園，所以去烏鎮西柵的門票還有折扣，北方的酒店真的需要像你們學習，想客人之所想，急客人之所急！給全體員工點贊！我一定還會再次入住，並且回去做宣傳，值得同行業學習！賓至如歸這幾個字，我在伊甸園感受到了！

前台小王的服務非常好，完勝麗思和瑞吉的管家服務，開始遇到房間的一點小問題，很積極的幫助我們解決，我因為天氣太熱中暑了，一直對我很關照。床品很舒適，一夜好眠。 總體對這次入住非常滿意，這次帶妹妹去了烏鎮，她已經滿意到推薦給身邊其他朋友，下次去濮院也打算定這裏了。