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23 Nisan 2024
I’m always one for reading reviews before we stay at a destination, and reading reviews on this Premier Inn I didn’t have any concerns. We came for a 2 night stay to break up a trip to Longleat. Arrival was lovely, I can’t remember the girls name who checked us in, but she was friendly and smiley, which was lovely! We got to our family room, and first thing we noticed was how cold it was. No problem, we’re out the heating on… so we headed out for dinner. Came back a few hours later, it was still freezing! Went to reception who said they would have to reset our thermostat. That worked the heater started and room heated up quickly! Our room also didn’t have opening windows, so they have a ventilation unit going, this was so loud…! It wasn’t a light sound, it was a sound that sadly I couldn’t sleep through nor my husband, so loud! So in morning we spoke to reception and they came to room, with pliers and a hammer and shut off the air flow so it was trickling through, which did reduce the noice slightly. CLEANLINESS- Morning we left, we decided to have a bath/shower. We hadn’t used it at all, when I came to put plug in I noticed hair all still in the plug from previous people! The tray which housed the kettle/cups etc had dust and crumbs on it when we arrived. The TV is on a movable bracket as you have to move it to view it from the main bed. Now I wouldn’t normally ever look behind a Tv in a hotel, but as this one has to be moved, I obviously saw behind it and it was thick with dust.. Family room bed- the pull out bed for my son was literally pulled from under the main bed, not the sofa any more. It’s so hard there is no cushion top it’s like laying on a divan bed base, this was just covered with a mattress under blanket, no mattress topper to make it comfy ! It was like laying on a bed base without the mattress. So overall I was really disappointed with our stay. Food was great, and staff were lovely.
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