Premier Inn Trowbridge ★★★

"Amazing customer service from the Duty Manager, Nat. She was very polite, professional, and provided outstanding service. I also noticed her training another lady, who I believe was from another hotel. It was great to see how patient, supportive, and encouraging she was throughout the training. She was always smiling and made the whole experience look effortless. A fantastic example of excellent customer service and leadership. 5*****"

The Green ★★★★

"Beautiful house that has been recently renovated and furnished to a very high standard. All of the rooms are delightful and on arrival we were welcomed warmly by Aurelius with tea and homemade flapjacks. Very peaceful location. Claire was very friendly and keen to ensure we had everything we needed for a comfortable stay. Delicious breakfast."

The Moonraker Hotel ★★★

"Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay."

Widbrook Barns ★★★

"It was a cute inn that was perfect for experiencing a stone-making house. The owner and his wife were very friendly 々, and I was very satisfied because I could choose the amount and content of my own handmade breakfast and color 々 option."

Fieldways ★★

"This hotel maybe different in the summer but for this trip in November it’s a damp, cold,run down and looks unloved. The reception is unbelievably unmanned till 16.00 hrs to 19.00hours. There’s is cold water swimming pool and a dingy dark room gym which can NOT be used unless the reception is open, which means you can only use the facilities for 3hours. My room was cold, radiator didn’t work but had a heater on the side which worked. Carpet was very very dirty and heavily l stained. I did even feel comfortable walking in my socks. Water was cold. After two cold showers, I had to wait for reception to open at 16.00 to ask Richard to do something about it. By the way there are no other staff or soul to be seen on site. The place seemed abundant and very much on your own. With water fixed, I was able to have hot shower I booked three nights. I got my breakfast the first morning and I arranged with the “chef” for my breakfast the next morning at an arranged time. I came down to a dark kitchen, no light , no sign of life. Nothing in the dining area. So I left for work without food which I had paid for. I came back from work after 8.30pm so the reception was closed and no one was around which meant I couldn’t arrange for breakfast again. So I paid for three breakfast but only got one. No phones to reception in the room. No emergency numbers. I did wonder what happens if there was an emergency or fire? The grounds are very rundown and neglected I would not stay here again"

Conde Nast voted top Cotswold holiday let ★★★★