Hotel the Royal Vista

Fraud hotel , do not book , my flight got cancelled and they are not willing to help me out .i would like to clarify that hotel booking ***ager was not cooperating at all , i work as a middle class *** , flight got cancelled , they didn’t even had courtesy to refund me for 1 night , i booked for 2 nights . This hotel kept my money for both nights , entire ***agement was not at all courteous, i am sure stay at this hotel would have been not courteous as well , i hope they change policies for emergencies and last minute changes

The hotel is under rated. It is a 3star hotel with facilities and design like a 4 star hotel. We booked 7 rooms and had 10 cars with us we were wondering hotel does not have a parking but the staff told us that the hotel have a valet parking when we went there we found huge parking & secure space land where a lot of car can be parked its just a 2 mins drive hardly. Food:- Chef ***ish made our day right from the breakfast lunch and dinner it was superb with not so hotel hyped up rates.. the rates were genuine and taste was superb Soft Drinks:- This hotel does not have a lot of soft drinks options except for cold drinks juices and sodas Rooms:- we booked mix category rooms and all the rooms were cozy and used natural colors interior we felt very relaxed. Price- we booked the rooms from MAKEMYTRIP out of 7 rooms 4 we booked from MMT and rest we booked directly through them in which we got cheaper rates i suggest you to do the same. Staffs:- Hotel is new staff experience was mixed experience. Amenties- Top notched General ***ager- This *** is very kind and highly professional. For our every queries he had the best advises from Banarasi saree to local sightseeings all he ***aged very well.

Their Delux and super delux rooms are extremely small so much that you cant even open the door if you put a 3rd mattress Couple of the staff at reception are extremely rude They intended to charge more than the quoted price for loss of key and when I brought to their notice the they agreed to take less. They took cash for loss of key and there was no bill issued Now comes the real issue..we lost our 5500 kept in room and when asked for video clips they politely refused saying they had already checked nd they found no one entering the room, leaving no option for me but to let it go as I did not want to create a scene with my parents and inlaws ( senior citizen) as they would be very scared. It's quite far from temple and given there are so many options near the temple you can easily avoid this hotel unless you have some work at the convention centre and ok with all the issues I have mentioned The only saving grace for them is good food but that also suffers bcos they are super short of staff. Also don't avail their breakfast as they have very limited option and the very basic bread toaster was not working well. Special mention of Subham who was single handedly managing all the guest in the restaurant with a smile always ..around 5 tables. You can imagine how much would be the wait time. Their access road is short but narrow and unapproachable with sign board to show where is the hotel I would definitely not recommend anyone unless there is no other option ...but trust me there are plenty of them ...that too much better ones

The Hotel is located in the middle of the city and opposite a police station, away from pollution and noises which made our stay calm and safer both. Food was delicious special thanks to the steward who guide us the right food to eat. Staff were very prompt and services was right on time most of the time. The hotel manage to have 24X7 security person right outside the hotel. Our car was parked at the hotel valets parking which was a huge ground right beside the stadium of Varanasi which is a 5mins walk max 200 meters. staff tried there best to keep our stay cozy.

New Hotel at good location..maintained sparklingly clean,good people,prompt and courteous service,good food..only small plumbing issue need redressal,the water on bathroom floor during shower needs faster moving out..special thanks go to the ever smiling young owner David Ji and it's GM Singh ji..look forward to stay here again soon..strongly recommended..!!!