Misafir Kullanıcı
23 Şubat 2024
Don't be misled by numerous glowing reviews about the quality of the hotel. Do your research before deciding to stay, or you'll discover firsthand from your own experience! Here's my encounter: I booked the hotel online through their official website. Customers are charged Rs. 401. Due to an issue with the GPay app, a duplicate booking occurred, and I was charged twice the booking amount. I had to go through a series of phone calls and emails with the property ***ager and their website support team to have this issue addressed. Otherwise, I was told by the Property ***ager, Mr. Prem Kumar, that I would be charged twice. He was reluctant to assist, stating that the online support team is separate, and I must contact them directly, despite my explanation that their contact details were not provided anywhere on the website or confirmation email other than the hotel number. Later, he did follow up with their support team on an email I wrote. After a long day's journey, I checked in late at night around 12 midnight, and to my greatest disappoin**ent, I found that the hotel does not qualify to be a star hotel at all. The cheap and old front desk with damaged interiors, the darkness without proper lighting in the front hall, the restaurant's food smell with no proper air circulation, the old lifts, and the guest rooms without proper windows left me deeply disturbed. I couldn't stay there. I'm simply not accustomed to staying in such places, hence the reason for choosing a restaurant of 4 stars or above quality, paying over 10K for a one-night stay. Look at the pictures of the hotel, nicely facaded and carefully chosen, hiding all the negative details. Several good reviews conceal the facts, tricking unsuspecting customers who truly believe what a good hotel looks like. In any case, I returned to the front desk and expressed my concerns to the ***ager on duty, Mr. Alok. He was very kind, understood my issue, and shared his empathy. Now left without a reservation late at night, I walked down the street to try my luck finding a decent hotel with my family still sitting in the cab, exhausted after our 12-hour road journey since early morning. The staff at Clarks said there was no availability. I then walked down to Hotel Madin, where I luckily found a room, albeit having to pay 14K for an ordinary room.
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