Ville-d＇Avray Otelleri

Rented a suite and there's not even a closet to store your clothes. There is just 4 poor hangers for hanging shirts and dresses. In order to get an iron and an iron board, I had to go down to the front desk since nobody was answering the phone… Right in the middle of the shower, the water becomes suddenly boiling hot. Thinking the mixer was broken, I tried the water in the sink and I had the same issue: just no cold water at all anymore. Of course, this happens right in the middle of the shower. Called the front desk, but nobody was answering, while it was just late afternoon. The problem happened again the day after. The day of the departure, I left around 4.30am in order to go to the airport, and the garage door didn't open. There is no button to call the front desk, therefore I had to leave my car on the ramp and go walk to the front desk in order to ask for the door to be opened. The front desk man said ”oh, I though it would open by itself…” Coming back from the ride around 6am, I tried to call the front desk to get a taxi booking, but nobody answered the phone. I went down in the lobby and the hotel was literally empty. I went back to my room, tried again to call and after 10 minutes somebody picked-up the phone. I told him ”if you're asked by the taxi company where am I going, just tell them destination ABC”. To which he replied ”oh, you can tell the driver yourself when they will ask”. Clearly not listening. The day before leaving, I went to the bar for a dinner since there restaurant was closed… I ordered some food that was brought to me in a pot that was being opened right in front of me and just put in the plate. Just like that, in the pot with the branding and the list of ingredients… I ordered a cold cut plate and it was clearly not fresh at all: the camp was as hard as skin and discolored on the sides, the sauces were discolored as well, the cheese slices were glued one to another. The service is given to kids who have no sense of class or refinement, and they're not even shaved. The lamp that goes from the bar to the outside (which is located inside the bar) is covered with a massive spider net from. As compensation for the cold cut board, I was given a bottle of cheap Bordeaux.

We stayed at this hotel for 2 nights in February. From the moment we arrived the service we received was excellent. Norbu on reception was especially helpful even providing us with a tray of glasses, plates, cutlery & serviettes when we ordered takeaway in. The rooms were basic but very clean & breakfast was fresh & plentiful. We would definitely recommend this hotel.

Cant imagine to live in a place with such package in paris. Complete set of utensils and big room under a low price range.

The hotel is located in the affluent area, safer, about 700 meters from the nearest train station; saint claud station; free parking in the underground parking lot No air conditioning, put a cold air fan, but there is no exhaust air, you have to pull the window yourself.

Where do I start. After travelling nearly 10 hours by car from home and finally getting to the hotel we reached around 7/8pm checked in for our 4 night stay. Went out to grab food from a local restaurant and as we got to our room walking through the hallway this metal grill fell of the wall and onto my foot… my foot started stinging quite bad and we called the receptionist who then came and saw the situation and realised this grill wasn’t screwed into the wall the screws were missing I took my shoe and sock off in front of her and she saw how my foot had swollen quite bad She then ran down and got ointment came to my room and told me to keep it till end of my trip. Next morning soon as I came down they were nice asking how I felt and she could see I was limping slightly but we had bought the Paris pass and had things booked for each I couldn’t ruin my kids holiday. They also advised as it was Sunday the general manager would like to speak to me on Monday as he was aware of the situation On Tuesday whilst out I was getting calls and emails from the hotel. Got back and the manager was chasing me wanting to speak We had a sit down and chat and they felt bad about what happened “good service” I thought He then offered me a partial refund of my stay which I thought was nice seeing as the Paris pass had cost me over £300 and I couldn’t do half the things we had booked Next day on checkout the “issued” the refund and would take a few days Couple days later after checking my acc just over half the amount that was agreed had gone through I emailed the general manager on the same email he sent me, it came back rejected I wrote a separate email- no reply I’ve now gone down the complaints route and if not resolved will be taking legal action RESPOND I will happily change my review if you stick to what you promise

With a stay at Mercure Paris Saint Cloud Hippodrome, you'll be centrally located in Saint-Cloud, within a 10-minute drive of Parc des Princes and Paris Expo. This upscale hotel is 4.5 mi (7.3 km) from La Défense and 5.7 mi (9.2 km) from Eiffel Tower.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.Featured amenities include complimentary wired internet access, a business center, and express check-out. Limited parking is available onsite.Make yourself at home in one of the 39 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

We stayed as a family of 4 at this hotel and it was good quality. There was an issue with the hotel as they had cancelled our room due to some confusion. This was resolved but took some time and was nerve racking for us on the day we arrived but the manager did well in getting us a room in mid April half term. The pool was nice but we had an incident where some male guests were taking pictures of my young daughters in the pool, even with me there and making me feel uncomfortable. I raised this issue with the manager and he said he would look into but nothing was done and no feedback was given back to me - this is very worrying! My thoughts are good hotel, good location, some staff are really good but needs to work on customer service for important incidents involving young children. Makes me think that I would be cautious letting kids run around in this hotel and pool alone thus please be warned. Breakfast was not bad but not out of this world and restaurants around hotel are good.

The location is very good to find, there is a small garden nearby, it is a public service center, and the service staff is very enthusiastic. The boss is Chinese.

So, I rated this hotel as very good, but this is based on the value. The public areas of the hotel are definitely worn and in need of work. The stairway to our room was dirty and the carpet was worn. However, once we opened the door to our room, it was different. The room is basic but it was clean and newly renovated. The room was fairly large. Parking is in the courtyard. Breakfast was standard. The wifi was a bit strange with a weak signal, didn't send photos and disconnected frequently. The location is very good -- about a 15 minute walk to the Versailles gates. There are many restaurants in the immediate area.

Abbiamo soggiornato in questo hotel in occasione di un weekend a Parigi , posizione perfetta a pochi metri dal capolinea della linea metro 10. In poco più di 30 minuti si raggiungono tutti i principali monumenti della città. Camere pulite e confortevoli personale di reception veramente adorabile. Siamo stati accolti da Sten che si è prodigato per darci subito le camere pronte. Anche in partenza ci ha dato tutte le informazioni utili per il ritorno in aereoporto . Quando torneremo a Parigi verremo sicuramente qui .