West Boylston Otelleri

Great service. Cleanliness in lobby and hallways are great. In the suit however, I had to change the sheets myself because of stains and hair. Also had to wipe the walls in shower due to brown smudges. Otherwnice place to stay

I had to postpone my review to put aside the emotions of the weekend. After arriving at the hotel late in the evening following my husbands brothers funeral and service. Finding no parking, we were told by reception to use a handicap spot. We had stayed at this Courtyard years ago and chose it knowing it had been newly renovated. The hotel lobby was inviting and modern decor filled the lobby. We checked in and went to our 4th floor room. Ready to go to sleep as soon as we could, we found there was no soap to get washed up. Then pulled back the covers to find that our bed was missing sheets. 3 -4 calls later, after the wrong size sheets were delivered twice, we finally got soap and the correct sheets. We had to make our own bed at 11:30pm. Then found a tick in the sheets. The next morning we made coffee… well, 1 cup. The coffee pot stopped working after the first cup was made. It seemed to have over heated. I skipped the shower after my husband reported finding hair wrapped around the shampoo dispenser. This hotel needs some quality control.

When we arrived almost 2 hours past our check in time we were told that our room wasn't ready. No apologies, just that it had been a busy night. We were told it would be another 30-45 minutes. We sat in the lobby for 20 minutes before we had the idea of leaving our things behind the desk and heading out into town to wait. When I asked the front desk person about holding onto our things, he checked his computer and said, ”Oh, your room is ready!” Not sure he would have said anything to us if I hadn't asked. I asked to speak with the manager about receiving a discount on our room and was told he was in a meeting. He handed me the manager's card which I called and left a message. I explained my situation and told him I looked forward to speaking with him in the near future. He never called back and we never received any type of discount or acknowledgement about our situation. Bad service and shame on a manager for not having the guts to call and speak with me.

When I checked in I was told I was a gold a member but never received any perks for being a gold member. The TV didn’t work. I called to the desk to report it and was left on hold. No one came back. The next morning I reported it again and was told it would be fixed by the time I got back. Was gone 8 hours and tv still not fixed. I had to call down again and get really firm. Went out to dinner and when I got back I had different tv with the same dirty remote and it did t work to program the tv so had to go up to the tv to change the channel and volume. The bathtub had hair in it when I went to take a shower. I’ve stayed here a couple of times before but they don’t have to worry about me ever staying here again.

The environment is average and the facilities are a bit old. I stayed here just for the convenience of catching a flight. There will be a sudden power outage after 12:30 in the evening. It is said that there are frequent power outages in that area.

Except for a bit noisy on the side of the road, everything else was good and the breakfast was very rich! The room has microwave, refrigerator, induction cooker, tableware, you can cook your own! Convenient transportation, opposite the train station and bus station.

Wedding for family....decent rate....GREAT STAFF....overall does a good job and will stay again as clean, comfy, affordable. Not with their rewards but will look into. Access to highway as far as CMass and overll NE is huge given the crew I was with!

I have stayed in at least 20 residence inn’s along with several Hampton Inn Homewood suites courtyard in Fairfield inn I am a diamond Hilton member and a gold Marriott member. Yes residence inn would not deliver extra sheets and blanket for the pull out sofa which was unmade they did not have extra pillows besides the two pillows on the king bed. We had to go to the lobby to get the bedding. Room had no USB ports anywhere. The oatmeal at breakfast was terrible very watered down although the second morning it was better they had no salt and pepper the first morning and when I asked for some they brought one package of salt to the table for three adults they did not bring any pepper the milk was a gallon of 1% or a gallon of skim milk I think the book “big big fat lie is“ is correct so I want whole milk if you want one percent or 2% you can mix that with skim. The next day they served only skim milk and 1% hard to make high fat content with that which is healthier for you arteries and your diabetes. I am a physician who stays up-to-date not somebody who believes in the big fat lie from General Mills in the American Heart Association from the 1960s. The second morning they had one grinder of salt and pepper instead of individual packages. It did not produce fine graded salt and was not a sanitary is the individual packages. So overall it is still a residence inn and in my opinion better than a lot of other hotels but because of service I would have to read it worse one of the worse places I have stayed in out of the ones mentioned. And a double the price it is far worse than “Americas best value hotel“ a new chain that I haven’t yet found in the east

Breakfast needs to be improved.

The hotel room is large and the stay is very comfortable. It is very suitable for family travel to choose this brand hotel. The hotel's breakfast is also good. There is also a hotel parking fee that is free and very good.