Mercure Hotel (Wuhan Yangluo Development Zone)

The hotel is well located both to the old and new estate which is less then 15 mins drive providing foods and entertainment.

Just terrible! As soon as I checked in, the front desk operator asked me to cancel my ctrip reservation and book the room using another app, just to have free breakfast which I discovered was only a bowl of noodles because the cooks were on vacation. Of course I didn't do it because in case of problem ctrip was my only guarantee in a place like that...few days later I had the demonstration that I was correct and my choice paid back. In addition I had to copy my passport by myself because the operator was not able to use the printer. This was just the beginning... The room was dirty, the cleaner just moved the dust from one side to another of the room, cleaning only few areas and keep complaining she was the only one working, she was tired and not well paid. I found a bag of food behind a curtain probably of a previous guest, not sure how long has been there, I didn't want to look inside. Persistent smell of smoke. Towels smelled bad, like they have been wet for long time and never been washed with soap. After using the towel for the first time, I had to shower again to remove the bad smell from my body. My wife immediately found a bug, we see the service coming inside the room without knocking the door. The first days we didn't care so much until when the last day, with our big surprise, a relative came to visit us and he walked directly inside the room without using any card. In that situation we discovered that the lock was broken and anyone can come inside the room without using any card. This clearly shocked and scared me and my family, then after few hours, thanks to ctrip and the manager of the hotel, the problem was fixed. I think this hotel was a bad journey inside a nice journey. For sure it's not a 4 stars hotel, probably just a 2 or 3 stars and for sure it's too expensive for the quality of the room and the service provided. If I will come back again? Maybe after many years if I will be able to forget all of this...

酒店地理位置很不錯 出行方便 出差訂的 物超所值 服務周到 設施齊全 入住感受不錯 有賓至如歸之感 下次出差還會選擇住這裏

店內服務很好遇到客人就會打招呼，，房間也很大，不論白天晚上窗外景色也很迷人，早餐的餐食也很豐富，總的來説體驗感不錯，值得一去！

這是一次非常不錯的居住體驗！ 前台工作人員服務非常熱情！我從洪湖來陽邏，感受到了我在洪湖沒法感受的五星服務體驗！ 房間乾淨整潔，住着舒服，帶着孩子一起，孩子很開心！值得推薦！下次來陽邏就指定這家酒店了！ 對了，酒店位置不錯，出門就是一個湖，沒事到湖邊走一走很舒服！推薦推薦推薦！

酒店停車方便，室內衞生乾淨，很安靜，房問隔音挺好，不影響睡眠。 特別是前台服務很好熱情效率高，基本有求必應，住的很滿意！