Merlinhood hotel(Convention center branch,Dayan pagoda,Xiaozhai Qujiang district, Xi'an)

We really loved this hotel! We got a room upgrade when we arrived and stayed in the suite. The view out the window is amazing!! The staff is really friendly and the hotel is located well, you can get to lots of sights with the metro line 2! The breakfast is perfect for the price! We were very happy and will definetly come here again, when we are in Xi'an again.

This hotel is in a pretty good location. The room we were in had very bad lighting and it was pretty dark. The themed room is nice. There was a smell in the rest room I believe it was from the drain that has a bad design. I covered it to eliminate the smell on the hot day.

"I recently had the pleasure of staying at Merlinhood Hotel and it was an absolute delight. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. The hotel's elegant and modern design immediately caught my eye, creating a sophisticated ambiance throughout the property. My room was spacious, impeccably clean, and tastefully decorated, providing a comfortable retreat during my stay. The hotel's amenities were top-notch, including a well-equipped fitness center and a luxurious spa where I indulged in a rejuvenating treatment. The dining options at the hotel were also exceptional, with a diverse menu featuring delicious dishes prepared with fresh, locally sourced ingredients. The staff went above and beyond to ensure that my stay was memorable, catering to my every need with professionalism and attentiveness. Overall, Merlinhood Hotel exceeded my expectations in every way and I highly recommend it to anyone looking for a luxurious and unforgettable experience."

Very good staff and very good hotel

酒店位於三環內 本人入住寵物友好房大概凌晨十二點鐘左右辦理入住 辦理入住時給前台小哥哥説需要四點退房他説ok👌 （整個一層都是寵物房間 ，價格高於普通房間酒店方迴應是有100元清潔費）我認為價格多少錢都ok 主要是可以攜帶寵物。進入房間後蚊子很多而且空氣清新劑的味道特別重 這些我都不説啥了 空調打開後聲音跟拖拉機一樣酒店方都不定期維護嗎？後來酒店給換了房間 被告知要求我自己去換房卡而且服務態度極其惡劣 （首先我是來住酒店的不是來給你們酒店服務的）換了房間後空調聲音變小了 但是我不理解你每間房都收了清潔費 為什麼房間裏有很多狗尿（見圖一圖二 而且窗簾上也有 這會兒我還沒有暴躁起來）凌晨十二點半左右我和我老公帶着捲毛準備去樓下轉一圈 就在電梯轉彎處碰到了一衹大體德牧 目測體重130斤左右 （大概長相，見圖四）主人是一對情侶而且拉不住他的狗（圖三是我的小泰迪捲毛）那衹大體德牧就朝捲毛走去了（捲毛是一個沒見過世面的毛孩子 哪兒見過這麼大的狗當場嚇的不會走路了）我老公把卷毛抱起來後那個德牧就奔我來了 當然還好他主人把他拉住了 （大晚上酒店樓道很黑真的很嚇人 如果我當時沒有貼着牆走可能真的要和德牧sayhello了 ）所以我就想知道酒店方明知道三環內禁止大型犬出入還允許大型犬在公共區域活動？如果真的大型犬把人撲倒了酒店方會有應急措施嗎？我認為每一個寵物辦理入住都需要出示證件以及接種疫苗記錄 如果有得了貓蘚的貓咪上了床是不是會傳染給人 我真的不理解酒店為什麼要知法犯法 第二天兩點鐘左右 前台給我打電話告知我延遲一個小時退房需要繳納50塊錢的房費（入住的時候已經告知前台下午四點退房 而且前台也説了沒問題 主打一個出爾反爾唄）退了房後我拿了停車票出停車場 被物業保安告知酒店要求我自己付款63元車費我真的大無語 酒店員工看我身份證上個人訊息給我打電話要求我給好評不要寫差評我真的謝謝啦 第一次住這麼爛的酒店祝你早點倒閉

酒店前台服務態度點贊，距離大雁塔大唐不夜城3公里，贈送了早餐，礦泉水免費提供，還有下午茶歇水果，晚上還有宵夜，退房也晚! 退房後前台小姑娘還送了離店的水果和小零食路上吃（照片是到了另一個酒店餓了的時候拍的）

全家出遊，預訂了2間大床房，前台小姐姐為我們免費升級了一間2.4特大床房。房型都是50平的大户型。酒店寬敞舒適，前台提供了應急的感冒葯品，雨衣，蘋果點心🉑免費拿取。下午2點到6點，晚上8點到10點提供了免費自助水果點心服務，五一期間，這種服務在別的酒店是遇不到的，房間樓道放了無限免費的康師傅礦泉水了。為酒店的精心服務點贊👍👍♥️♥️ 酒店位置在麥德龍旁邊，附近有便利店小吃街，挺方便，前台小姐姐服務挺好，退房贈送了水果和紀念品[玫瑰]

酒店位置非常好就在麥德龍旁邊，距離曲江池景區也挺近，到大唐不夜城和長安十二時辰兩個景區都非常近，酒店在前台還為每一位客人準備了各種小吃和水果，還有各種應急的葯品，前台的小姐姐服務非常好，每一個問題都解釋得非常詳細，所有的工作人員都非常熱情周到，房間裏還準備了歡迎水果、小吃和酸奶，房間很大，住得很舒適，入住後還專門打電話到房間詢問，房間安排怎麼樣，有沒有不滿意的地方，酒店還為每位入住的客人準備下午茶，晚上還有深夜一碗麪，供應到晚上1點，早餐也很棒！退房時還送了紀念品皮影、水果、酸奶、小吃！下次到西安還會選擇！強烈推薦！！！

孩子看到了小黃鴨主題房非要來，首先一進門，黑乎乎的，啥也看不見，燈光太暗，所有燈都打開也覺得黑。這也就算了，一個酒店最基本的衞生，真的差。洗浴間上個客人談的煙灰還在，桌子上地下隨處可見的灰。酒店的早餐也很一般。前台小姐姐倒是很熱情。體驗感很差。