Kempinski Hotel Xiamen

Facilities: Swimming pool is excellent but room facility is old not to the todays 5-star standard. e.g 1. the toilet bowal has no heated seat, warm water cleansing with adjustable pressure and temperature. 2. Although room size 41 m2 is large, utilisation rate is poor, especially the wardrob in the room is too small and I have to ask the room service to bring in an extra movable cloth hanger. 3. The bathtub is very old design with no rails, difficult to enter/come out, not safe especially for elder people. 4. The shower room has no tool to sit down for washing feet. The show head height and angle is not adjustable. 5. Room light is too dim for reading. 6. TV size is too small. Food is average lack of change.

great breakfast. Nice and clean room. Excellent service. Front desk very helpful.

still are problem to handle a bag and can't sure you will get a coffee at the breakfast or not.

I guess 5 star hotels aren’t what they used to be. Dirty nails, messy hair front liners. Check in process was unclear, the way he talks is like mumbling. And he did not bother to explain. I am a mandarin speaker and yet he still speaks unclearly. Major disappointment.

Nice room with an awesome view . Very friendly staff

Overall the hotel has great service and good hygiene. Was surprised to see they even has Xmas decorations. The only minor thing is the mattress in the room is very soft which makes it diffficult for someone with some backbone problem.