"This was my first time staying at the Lavande Hotel, and I was pleasantly surprised. The environment was lovely from the moment I entered, and the parking lot was spacious. The front desk staff were very welcoming and even offered me a bottle of water. The room was spotless and pleasantly scented, with all the necessary amenities. The staff were also very friendly and attentive. I was very satisfied and will definitely stay here again."

"1. The hotel is very old, with decor that's over ten years old. Hygiene is poor; the bathroom lacks an exhaust fan, and the floor is constantly wet after a shower. 2. The toiletries are extremely poor. Since I was staying alone, they only provided one toothbrush. I brought my own, but no toothpaste. The towels were yellowed and frayed; I always use my own. 3. The hotel charges for tissues in the room. I've never seen a hotel charge for tissues before. 4. There was no hairdryer, no TV, the air conditioner remote was broken, and the air conditioner was very noisy. 5. The electric blanket was placed under the sheet, and the comforter inside was yellowed, like diaper pads—it was disgusting. 6. There was absolutely no service awareness. I stayed for six days, and the water was cut off every morning when I went to wash up—this happened three times. There was no front desk phone in the room, and no one answered the customer service hotline. 7. The old room is one thing, but the cleaning staff rinsing the mop in the sink was disgusting."

"The room was clean, well equipped, rich breakfast and large room. Parking is more convenient, the front desk staff is very good"

"The hotel is located in Xiwu, close to Xianyang city center, and only a 10-minute drive from Maoling, which is very convenient! The hotel has complete facilities, including a smart toilet, which is great! However, the room I stayed in had a strong smell of smoke as soon as I entered, as if it were specifically designed for smokers, and it didn't dissipate quickly; yellow water leaked out from the toilet seat when I lifted it, indicating that the cleaning wasn't thorough. I wanted to ask for a room change, but then I thought it was only for one night, so I decided to make do. Apart from these two issues, everything else was great. I hope they can improve!"

"I stay here every time I go, the hygiene, environment and convenience are all very good"

"Overall it is not bad, all aspects are still satisfactory"

"I must commend the hotel's service! The receptionist was warm and patient, answering all my questions and even thoughtfully recommending local restaurants. The room was fully equipped and exceptionally clean – a perfect experience!"

"Attentive service, warm and hygienic"

"The conditions are OK"