Nagano ili, Japonya İçindeki 4 Yıldız Oteller

Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area. Room: Clean and comfortable. But the bath powder is like toilet detergent scent. Amenities: there is Family mart operates until 11pm in hotel west. Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly. Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage. Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.

The room was incredibly spacious, offering exceptional value for the price. The hotel maintains a peaceful and quiet atmosphere, which I truly appreciated. While the furniture and carpets show some slight signs of age, the overall comfort remains high. I was impressed by their Zero Waste policy; instead of plastic bottles in the room, they provide glassware and a convenient water dispenser located right by the elevator. Please note that for a two-night stay, there is no housekeeping service, which aligns with their eco-friendly initiative. The amenities were comprehensive, and the service was outstanding—truly upholding the high standards of the Mercure brand. Parking is plentiful and hassle-free. Lastly, the view is a hidden gem; on a clear day, you get an unobstructed, breathtaking panorama of the mountain range without any buildings blocking the sight. I highly recommend it for a relaxing getaway!

Excellent stay all round. -parking on site and readily available - good breakfast with lots of different options - fun and free drinks and snacks hour from 2115 to 2230 every night. Includes self serve alcoholic drinks, ice cream, popcorn etc - clean rooms with excellent amenities and free toothbrushes, razors, face towels, bath salts etc. - smart room layout despite usual japanese small size - free bike hire which we made use of every day - excellent customer service. Very friendly, patient and helpful Would 100% recommend staying here and would come back in a heartbeat.

I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me. But nice environment, good and helpful staff and a very convenient shuttle system to bring you around. You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.

The Good: You cannot beat the location. Being directly connected to Nagano Station is a total game-changer, especially if you’re hauling ski gear or catching an early Shinkansen. The rooms are spacious, quiet, and the staff is incredibly professional. The Bad: The breakfast buffet is the biggest letdown. While the quality of the food is fine, the menu is extremely repetitive. If you are staying for more than two nights, you’ll find the exact same selection of eggs, bacon, and local sides every single morning. Verdict: Stay here for the convenience and the comfort, but maybe skip the breakfast add-on after day two and explore the bakeries in the attached MIDORI mall instead.

Nice hotel with beautiful hot springs. Both dinner and breakfast were great, although quite a lot of people. Also, it’s a family hotel, so if you don’t like being surrounded by children, cannot recommend.

Hotel is located about a 20 min walk from JR Karuizawa. If you have luggage, probably easier to take a taxi from the Jr station. The front office staff are friendly and helpful and make me feel very welcome at the hotel. Room is spacious and clean with a kitchenette equipped with a microwave oven . Very useful ! Hotel is close proximity to a supermarket and bakery. Definitely will stay at this hotel when I return to Karuizawa.

I had a wonderful experience. The staff was incredibly friendly and accommodating, making my check-in process smooth and welcoming. The room was clean, comfortable, and well-equipped with all the necessary amenities. Overall, I highly recommend this hotel to anyone seeking a pleasant stay in Karuizawa. I will definitely consider returning on my next visit!”

Absolutely fantastic stay! The staff went above and beyond to make us feel welcome. The room was immaculate, with breathtaking snow views. Delicious breakfast and convenient location. Highly recommend for both business and leisure travelers. Will definitely return!

一家老牌日本温泉旅館，在好多地方都有門店，房間以和式風格為主，房間乾淨整潔，餐飲不驚不喜，早餐和式自助偏簡單，該有的都有