"everything is fine, I recommend"

"We arrived late at night with a fully paid, confirmed booking and were refused check-in by staff with no legitimate explanation. What made the situation worse was the attitude: staff were immediately hostile and abusive, and openly boasted that we "wouldn’t get our money back" and that they didn’t care about consumer protection or hotel booking obligations. This was an extremely distressing situation late at night, which left us at risk of being stranded. The only reason we were able to recover our money was because we booked through a third-party platform, who intervened and processed a refund. Had we booked directly with the hotel, I have no confidence that a refund would have been handled fairly or at all. Refusing entry to paying guests and then behaving aggressively when challenged is completely unacceptable. If you value basic professionalism, safety, and being treated with respect, do not stay here."

"The castle was converted into a hotel, it is very large and a good choice in the local area."

"Good base location for Liverpool Blackpool and Lake District day trips . We enjoyed our stay very much the food was great and good restaurants nearby for dinner choices"

"The hotel it’s self is very dated news cleaned properly, Stains on carpet dirty carpets dirty bathroom tiles hanging off Smelling rooms No one to talk to unless you go to bar and bar was that busy as there was football on no one had any time, I would like to know where to complain as it’s not at all what website says very poor and very budget"

"The TV has no remote control. Hotel is clean and comfortable. Recommended"

"Stayed overnight and had a lovely stay from beginning to end. The hotel is modern and lovely and clean. The room was spacious and the bed really comfortable. The bathroom was spotlessly clean. We had the continental breakfast, this was included in room rate. Hot breakfast is £10.95 pp. Free parking."

"I can not thank the amazing staff at this beautiful Hotel enough for their service and care. My parents and Uncle stayed here last week, they sadly lost their Brother and were over for his funeral. From my first phone call, to them booking out on Saturday , what can I say. Exceptional is not enough to express their care professionalism and all round service. They even accommodated myself, my son and nephew who had travelled just for the day. I would highly recommend this Hotel. well done everyone and thank you from the bottom of my heart"

"I don’t even know where to start! Only way to describe this place is a total dump! Broken drawers , Dirty beds! Used toiletries left in the bath room! The room smelled so bad with dampness ! The bathroom alone smelled like 1000 cats have been urinating in there! The beds had black mould on them ! And were clearly not clean and changed from the last visitors!! The pillows were like bricks ! The stairs outside the entrance are a total death trap which have resulted on a hospital trip as I fell down them! 100% would not recommend this place !!!!"