"An authentic Japanese-style hotel. The facilities are a bit old but very clean. The hot spring is very natural and has a strong smell of sulfur. The skin is very smooth after washing it. It is available 24 hours a day. The boss, wife and waiters are all very enthusiastic and highly recommended."

"This is an adult hot spring inn that only accepts five groups per day, where you can quietly enjoy the hot water and meals. Even though the facilities are old (there are no inconveniences other than finding an outlet), they are kept very clean and tidy, which is wonderful."

"Only the first floor is clean; the rest has a Showa-era feel, with cracked walls and a dirty bathroom full of repair marks. The only good things are the quality of the hot spring water and, well, the food. It might be okay for people who don't mind the age of the place."

"I thought this inn was very welcoming to foreigners. They had samurai armor and helmets, let us touch Japanese swords, and even helped us take photos. My child was thrilled. Thank you very much."

"Great location overlooking the river."

"It's so good that I stay there for two nights every autumn. When I stay there, I either make a reservation for the following autumn before I leave, or I make the next reservation as soon as I get home. Unfortunately, when I called in March to make a reservation for November, I found out that they are only accepting reservations up to six months in advance this year. We travel a long distance to Chikuma City, so we usually stay at several other hotels besides Sasaya Hotel, but we always end up staying at Sasaya Hotel. In this situation, we can't make reservations at any other hotels either. I'm sure there are many people who, when planning their annual trips, first reserve the hotel they really want to go to, and then plan the rest of their trip. I think there are many people like that. When I called and explained, "We are regulars and go there every year as a matter of course, and we would like to make plans for this autumn as well," the front desk replied, "We have the same conditions for everyone, and we do not accept any prior consultations by phone." There are regulars who stay there every year and want to go to Sasaya Hotel again this autumn, and they specifically request Sasaya Hotel. I was disappointed by their response that they couldn't even hear what the customer had to say. To be honest, I felt disheartened. My wife and I were talking about how we need to find another place quickly, otherwise we won't be able to make our annual travel plans. It's just so disappointing. I understand that if it's an online reservation, there's nothing we can do if the system can't accommodate it, but shouldn't they at least listen to the customer's request and say something like, "We'll take your reservation request into consideration, but we can't guarantee it. If we can't fulfill your request, we'll contact you"?"

"I couldn't eat rice due to lack of explanation of the meal. The timing of the supper rice was late."

"Convenient from the station. There is a large bath, but it is not big. If you have a car, the hot spring town is close, so it is recommended to go there."

"Looks likes a new hotel, clean and tidy, but room is super small, can find a place to open 2 suitcases."