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This is a very hard review to write. I had dreamed about going to Las Islas for quite some time and ultimately was disappointed. I would ideally rate this hotel at 3.5 stars, but the amazing location tipped the review to 4. The location itself is an easy 5 stars. The property is amazing as you truly feel engulfed in the natural setting. The beach was not very large but was absolutely gorgeous. The accommodations were more like 4 stars. We stayed in the oceanfront casita and were generally happy as it was nice but not perfect but did fit well into the setting. We had our own pool but were hesitant to really use it since you are unable to see the bottom (and it is not deep). I am not sure if this is due to a lack of cleaning or them using sandy seawater (or both), but it was a bit unsettling. The food was also a solid 4 stars. As far as Colombian cuisine goes, it was elevated conceptually and delicious. Unfortunately, the service was 2 stars at best. Since the property is so large, it is necessary to call for a ride from a golf cart to many of the hotel's locations (especially at night). This was never fast. Our waits would generally take about 20 minutes, and one night we had to wait 40 minutes for a cart to arrive. Further upon arrival, we sat in a front ”lobby” for about 25 minutes before we were picked up and driven to our room. At the breakfast restaurant, our orders were wrong either by item or quantity 100% of the time. I would like to blame this on a language barrier, but my wife is Colombian, and I speak fluent Spanish. The beach/lunch service was also frustrating. Unlike other beach locations that we have visited across the world, you had to go and ask the server on the beach anytime you wanted something to eat or drink. This was pretty frustrating. At dinners, the service seemed to be a bit better but was still slow and certainly not perfect. The issue seems to be a lack of management, as I don't believe that we saw a single person that appeared to be acting in a managerial capacity at any point. I honestly think that a bit of training and accountability could make this place what we thought it would be. Unfortunately, for us, once was enough.

A top hotel certified by the Leading Hotels of the World, a bit more expensive than another Relais & Chateaux. The hardware is OK, the service is also good, the air conditioner in the first room was noisy so we changed the room, the breakfast is an unlimited self-service menu, I recommend the first one on the upper right!

Location was great, right beside the beach and easy walking distance to many restaurants in Bocagrande. Breakfast was included and the buffet selection was varied and tasty. On our last day we checked out in the morning and stored our luggage for the day. I explained to the clerk at the front desk we were going to Playa Blanca for the day and asked if we could get some beach towels and she said no problem. She also suggested that when we return later that afternoon to get our luggage we could use the showers and change room beside the pool to change out of our beachwear. I thought this was great service considering that we were technically no longer guests. That kind of service will keep us returning to Hotel Dann.

The hotel is strategically located along the coastline, 15 minutes' walk away from the old town of the World Heritage Site. Booked a sea view room and gave it to a high floor when I checked in. The view is invincible. The hotel has three swimming pools. It is very pleasant to have a glass of wine while enjoying the scenery at sunset. The hotel has a rich breakfast, and there are many guests eating after 10 o'clock. Those who like to sleep in do not have to worry about missing breakfast time. The bathroom is very large, and the shower series are from Colombia's local organic brand, with a pleasant fragrance. Ctrip's price is very favorable, much cheaper than booking. I stayed for three nights and it was very pleasant! highly recommended!