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This week was awful between the staff the room and all the problems. We ended up getting sick due to the room and it wasn't a pleasant week. The check in lady had a few small problems but figured it out, We then go to the room and it stinks but I was in a rush to get to work, When I get home from work I see the A/C unit is just so built up with dust and the room was hot so I turned it down to 66 and it still wasn't as cold as it should have been, The stiffness of the room made it difficult to get a good night sleep. Then Thursday after a long day we get a rude call from the front desk telling us to check out and leave, We tried to inform her we had the room unit Friday but she didn't even care to help us figure out what happened. She just said we are over booked you need to leave. When I got Home My key didn't work for the room so I went down to the desk and talked to the three ladies behind the desk and they were very unhelpfully they said the mistake was made on my end even though I Showed all of the the paper from the hotel that stated my check out date on Friday, The manager finally came out his office after I asked twice and I showed him he looked into it and then ask the lady behind the desk what happened here and she said I don't know I thought those dates changed some how so he Said okay you're here till tomorrow no apology and could have all been avoided if the lady who checked me in did her job right and put the right dates

We were visiting my son for parents weekend at FGCU. The location was excellent. The price was higher than when we moved him in. The breakfast left a little to be desired. The room was clean.

Service is super good, very intimate, very recommended hotel

We stay at a lot of Hilton Garden Inns and this one, by far, is one of the nicest we've encountered. The staff is very accommodating and friendly. The landscaping around the property (pool area and patio area by the restaurant) is absolutely beautiful. Everything is clean and well-maintained. One of my favorite ”likes” is the shampoo, lotion, and shower gel dispensers in the bathroom versus the small tubes you usually receive. This change is definitely economical for them and easy to use for us. Their breakfast menu is varied and generous in size and the fresh fruit and freshly baked breakfast breads are incredible and abundant in choices to make breakfast a real treat. Claudia is a delightful, hard-working server who really makes you feel welcomed and appreciated. The location is a plus as well, despite some road construction going on right now....don't let it deter you though, this place is top of the line!!!!!!!

Love everything about this Resort but have to single out the staff. From check-in with Diane, to vehicle/luggage assistance from James, James, Dave and NELSON (!), to Sam and the best filet/service ever at Courtside Restaurant and to Chris for the great poolside conversation and delicious food choices. I know I’ve left out a few but everyone at the front desk was helpful and friendly. The resort is recovering from Ian and the staff did everything possible to provide a great stay.

Last weekend this Holiday Inn hosted our 2023 annual town hall meeting for our construction materials business and we had about 75 guests attend. Stefanie and her team did an excellent job communicating prior to the event and were so accommodating for some last minute changes and room booking. I definitely felt the team was doing everything they could to make our experience as nice as possible. The venue (ballroom) was great balance of professional, bright, easy-going and welcoming vibes. I didn't want this to be another stuffy corporate event and it certainly wasn't. Banquet Captain Frankie took care of us on the day of the event and we had no issues with our coffee supply or lunch buffet. Lunch was the South of the Border buffet and it seemed to be a hit with our group. The event went off without a snag! Stefanie and Frankie played a big part in making my event successful and I'll be booking them again in 2024

This was not the nicest Holiday Inn, but our stay was fine. Our room on the 4th floor was clean and smelled fresh. The man working at the front desk was friendly and helpful in getting help right away when we had a clogged toilet in the room. The water pressure in the shower wasn't great. I with there was free breakfast but there's a Dunkin Donuts next door to the hotel which was convenient. The pool was freezing but that didn't deter my 8 year old!

This is a beautiful space for dinner and drinks with friends or business associates. I visited on a very hot humid evening and the waitstaff had the doors open in the bar area negating much of the AC. When it was time for dinner, we moved to the dining area that was closed off and the AC was welcomed relief. The food is good but a little pricey. I tried the flatbread which was very good ($18). Add ons like prosciutto are available for an additional charge. The restaurant service seemed a bit slow with only a few people in the restaurant. Parking at the hotel is expensive.