"Limited choice for food. Osen was located at far corner away from the rooms; so quite a walk from room to Osen. But overall, a nice hotel."

"Poor soundproofing. Check-in convenience: Good Security: Good Facilities: Has a kitchen Cleanliness: Good Environment: The window is too small, like a dark room. Service: Good"

"Generally great experience, but a few things that deduct points: parking slot is limited and there was once i stepped on a pot hole full of water when i get off the car, luckily didn't hurt myself but did get wet. The women synthetic hot spring outdoor pool was closed for maintenance and there are only 2 pools left, so choices are limited. Once met a staff walking on the corridor but there was no greeting which was a bit out of place in Japan. But overall room is clean and spacious, new furnishings and fitting, breakfast was great with good quality food and selection."

"This was a nice and clean stay. It was also a reasonable stay."

"There are ample parking spaces around the hotel that are free and there are many F&B places around the hotel that you can explore for lunch and dinner. The staff are helpful."

"Compared to the crowded Prince Hotel, this place offers a quieter and more comfortable stay. The breakfast is excellent, but remember to book dinner in advance, as you can't add it after check-in. There are vending machines on every floor and a small shop for snacks and essentials. Food trucks right outside the hotel make grabbing a bite very convenient. The airport bus stops directly at the hotel entrance, which is super handy for luggage. Plus, there's a free shuttle to the ski slopes."

"The place was clean, overall satisfactory."

"Perfect location for skiers - a two minute walk across the carpark and you're at the gondola/chairlift base station. The hotel also has a bus stop outside which is helpful to get to the JR station or into town, although buses are pretty infrequent. There are some dining options nearby, and a convenience store about 10-15 min walk away. The hotel sells discounted lift tickets (which you need to exchange at the ticket booth for a real ticket). The hotel has an eclectic older style charm. The "owl" branding throughout was cute, and there's a nice lounge where non-skiers can relax with lots of reading material (most in Japanese). Free snacks and drinks each afternoon in the lobby are a nice touch. The onsite indoor and outdoor onsens are relaxing. There's a laundry with coin operated washer dryers, which is handy. Breakfasts were decent, although some dishes were a bit sweet for our taste, and there was very little variation from day to day, which is an issue for a ski resort where guests typically stay for multiple days. Staff allocate you to a table (different each day), a system which works pretty well and avoids having to hunt for a table at busy times. Some procedures seem a bit overcomplicated - checkin involved our name being taken, then being called 10 min later and guided through a self-checkin touchscreen system which wasn't super reliable at reading passports. Also you need to specify your breakfast time each day and then come back and get a ticket later, which seems overcomplicated - better to just let you specify a default time on checkin with the option to vary manually if desired. However staff throughout the hotel are polite and helpful. The room we had was spacious with a view over the ski field. The bathroom was a modular unit - clean but a bit dated and with an awkward step up to get in. Beds were made up in a rather strange way - rather than a having a fitted bottom sheet, there was a thin mat laid on top of the mattress. If you move around at all while sleeping this mat ends up a lumpy mess and you often find yourself sleeping partially on the bare mattress."

"Excellent! Highly recommended."