"Limited choice for food. Osen was located at far corner away from the rooms; so quite a walk from room to Osen. But overall, a nice hotel."

"Poor soundproofing. Check-in convenience: Good Security: Good Facilities: Has a kitchen Cleanliness: Good Environment: The window is too small, like a dark room. Service: Good"

"The hotel is new. The staff is friendly but they did not explain the information very clearly.  The room is very small. No information page provided and everything is on TV hotel information.  The onsen(spa) changing area is not cleaned frequently.  I found lots of hair on the floor."

"This was a nice and clean stay. It was also a reasonable stay."

"The location is pretty good! It's about a 5-minute walk to a large drugstore and supermarket, which is super convenient for shopping. It's also close to the station, so you don't have to walk too far when going out in winter. The hotel provides snow grips, which is quite fun for playing in the snow outside. The toilet felt a bit old, but overall it was decent."

"Compared to the crowded Prince Hotel, this place offers a quieter and more comfortable stay. The breakfast is excellent, but remember to book dinner in advance, as you can't add it after check-in. There are vending machines on every floor and a small shop for snacks and essentials. Food trucks right outside the hotel make grabbing a bite very convenient. The airport bus stops directly at the hotel entrance, which is super handy for luggage. Plus, there's a free shuttle to the ski slopes."

"The place was clean, overall satisfactory."

"Perfect location for skiers - a two minute walk across the carpark and you're at the gondola/chairlift base station. The hotel also has a bus stop outside which is helpful to get to the JR station or into town, although buses are pretty infrequent. There are some dining options nearby, and a convenience store about 10-15 min walk away. The hotel sells discounted lift tickets (which you need to exchange at the ticket booth for a real ticket). The hotel has an eclectic older style charm. The "owl" branding throughout was cute, and there's a nice lounge where non-skiers can relax with lots of reading material (most in Japanese). Free snacks and drinks each afternoon in the lobby are a nice touch. The onsite indoor and outdoor onsens are relaxing. There's a laundry with coin operated washer dryers, which is handy. Breakfasts were decent, although some dishes were a bit sweet for our taste, and there was very little variation from day to day, which is an issue for a ski resort where guests typically stay for multiple days. Staff allocate you to a table (different each day), a system which works pretty well and avoids having to hunt for a table at busy times. Some procedures seem a bit overcomplicated - checkin involved our name being taken, then being called 10 min later and guided through a self-checkin touchscreen system which wasn't super reliable at reading passports. Also you need to specify your breakfast time each day and then come back and get a ticket later, which seems overcomplicated - better to just let you specify a default time on checkin with the option to vary manually if desired. However staff throughout the hotel are polite and helpful. The room we had was spacious with a view over the ski field. The bathroom was a modular unit - clean but a bit dated and with an awkward step up to get in. Beds were made up in a rather strange way - rather than a having a fitted bottom sheet, there was a thin mat laid on top of the mattress. If you move around at all while sleeping this mat ends up a lumpy mess and you often find yourself sleeping partially on the bare mattress."

"Excellent! Highly recommended."