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"I highly recommend this hotel to anyone who wants to try skiing or snowboarding and just have a relaxing getaway. I liked the location, it was not right next to the slopes so it was very quiet and peaceful, and the hotel provided the transfer to the slopes or helped getting the taxi (it’s about 15 mins drive). The hotel staff was amazing! Very friendly and helpful. Big thank you to Anna who was very kind and helped with everything I needed!"

"New hotel with nice service and facilities. We stayed at the family suite which was huge. Easy access to restaurants and the snow field. Breakfast was good with a variety of Chinese cuisine."

"I had an excellent experience at Swissotel and would like to commend the staff for their outstanding service. Checking in late at night, 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 went above and beyond, insisting on carrying our luggage and escorting us to our room. The responsiveness via WeChat at all hours was impressive. Any issues we raised, with these 5 staffs that we encountered were promptly addressed, and resolutions were provided without delay. The breakfast offerings were comprehensive, featuring both Western and Chinese cuisine; however, it would be helpful to have forks, spoons, and water readily available. Despite the demagnetization issue with the key card, the staff, especially 刘基扬 and 王国琪, responded instantly to our messages and ensured a swift resolution. Overall, our stay was marked by exceptional service, and I want to extend special thanks to 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 for their commendable efforts. 在瑞士鲁能酒店的入住体验非常好，工作人员的服务很称职。在深夜与外国护照办理入住手续时，刘基扬、王国琪、刘畅、金学哲和段冰宇非常友善，并坚持帮我们搬运行李并护送我们到房间。我们没有国内手机号，他们还主动加了微信以保持更容易的沟通。高效响应令人印象深刻。我们提出的任何问题，都得到了及时回复与解决。包括在大半夜，有多需要的刘基扬和王国琪也及时送到我们房间里，其他三位也很及时的替我们我们与相关人士联系。 酒店早餐选择丰富，中西式都有，如果能提供叉子、勺子和水的话会更完美。尽管房卡经常问题，但我遇到的那些工作人员，都能确保问题迅速解决。总的来说，体验到了瑞士鲁能出色的服务，得特别感谢刘基扬、王国琪、刘畅、金学哲和段冰宇。让我对这个酒店和中国人的印象十分好。"

"I enjoyed my stay here in this ski resort. The service is superb and we have a dedicated butler who recommended us good food and nice activities. There are plenty of things to do here - ski, snow mobile, hot spring, water park etc. The ski slope is just a minutes walk from the hotel. The negative part is that though we were provided a smoke-free room, we can still smell cigarette smoke at the corridor, and sometimes in the room."

"25年9月新開業的，硬件設施不錯，沒有裝修味，床鋪也不錯，睡的很香。 不過管理團隊經驗應該較少，明顯新手。比如門口在修路，可以考慮大廳裏鋪個毯子落塵，避免把泥水帶進室內，也省得前台老拖地。保潔和施工團隊，在客人入住的情況下，不敲門就刷自己卡進屋（搬椅子），明顯也是錯誤的，需要提醒。 5分鼓勵，隨着高鐵站的開通，祝此地越來越好吧。"

"Environment of this resort was so good, many facilities in there.. spa, sauna, outdoor hot spring, indoor playground and more, can spend one whole day in this resort.. variety breakfast selection in this resort and the view from room just nice.. inside the room have big bathtub also..just the resort location is abit far from the town area and train station..not so convenient if not self driving.."

"Overall GREAT value for people who want to ski with a cozy and comfortable place to rest. Includes breakfast, one ski session per day of stay, equipment (boots helmet and skis or snowboard) and one time hot spring. Easy access to the small village with shops (mostly for winter sports and a couple of convenience stores), and restaurants, and the ski center. Everything is convenient with services and staff attention of outstanding quality. Room are a little outdated, however, you soon find it to be unimportant. Great for couples, families and friends traveling together"

"房間寬敞，設施齊全，衞生間乾濕分離，酒店門口有很大的停車場，總枱彭仙君，在入住前就電話聯繫，需求，入住時熱情介紹住客可以享受的權益，安排贈送的晚餐的就餐時間和對菜品口味的需求，知道我要喝茶又主動安排增加瓶裝水。晚上因電網施工有短暫停電，她也提前通知，以防不必要的恐慌。早上離店時又贈送了伴手禮，她的認真熱情的工作為酒店漲分不少。酒店位於新城政務中心，商業設施暫時欠缺，贈送正餐是非常有誠意的。早餐中西合璧，品種較多。"

"Benjamin at reception is incredible. He speaks great English and made sure to help us arrange all of our extra activities from snowmobiling, rafting, ice fishing and all the extra activties included in our hotel stay like the ski pass and snow park experience. He answered all our questions, arranged taxis and ensured a smooth, comfortable stay. The resort itself is in a great location - right on the slopes and the breakfast was decent. I would 100% recommend this to anyone especially foreigners who don't speak Chinese. Thank you to Benjamin for making our stay so comfortable!"

"I suggest everyone who ski lover to stay this hotel, reasonable cost, nice food, and staff friendly for foreigner especially thank you Mr. david, he not just try to communicate in english but help to adjust and full-fill my travel in Changbaishan more completely, good moment....lovely"