Gateshead Otelleri

I use a wheelchair & my daughter is my carer. So had an accessible room on the ground floor. We also had our dog with us. I have to say that all the staff across the board from top to bottom are so amazing. They are kind, caring, helpful and make time to listen if you need them. The breakfast is always fresh, hot & tasty. The room is always spotlessly clean & the bed is so comfortable. I would recommend this particular hotel to anyone. You are made to feel welcome & respected by every member of staff. Will return in the future, no question about it. A huge thank you to each & every member of the team. You are all amazing. Thank you for make our stay so memorable & wonderful.

Fantastically located on the quayside. The hotel has parking spaces but these are limited and therefore I parked at the car park opposite Gateshead college, around 6 mins walk away. Tbh it was cheaper to park there than the hotel car park and not that far. The hotel itself is nicely presented and the adjoined bar on the ground floor also has outdoor seating so that you may enjoy the views. The views itself are very decent from the room I was in. The room was very clean apart from a few handprint stains on the wall above the toilet in the bathroom. They looked more like old stains which probably wouldn’t come out unless it was painted again. Can’t comment on breakfast as I didn’t have any, but the hotel provided a complimentary coffee voucher from the bar and also some money off food from their restaurant. Overall a nice hotel and would stay again if ever in the area.

Great place to stay. Very good value for money. Room was clean and warm. Free parking and right next door is a Greg’s bakery, Subway sandwich and Burger King. 200 meters away is a petrol station. The staff are really friendly and helpful. Can’t say enough about them.

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

Our third stay in 12 months. We enjoy the location of this hotel, so handy for bars and restaurants; no taxis required! The breakfast is also amazing, loads of choice, food is hot and fresh, tables always clean and staff are well organised and friendly. The beds are really comfortable, and shower has always been good, and rooms/linen always clean. We like the ice bucket provided and machine in the hall, the complimentary water and having robes and slippers in the room. Two small points that weren't great were as follows. We've never yet had a working fridge in our room. Not sure whether this is a service no longer offered for some reason, if there's a way to switch it on/request it to be on or if we're just unlucky and always get one that doesn't work! Not a major problem, just would be nice to have, or take it away so we don't think it should be working. The other point is just the general decor, as in marked/damaged paintwork, tired fittings, and in this bathroom, damp affecting the grout and shower cubicle fittings plus a big crack in the sink. More wear and tear than cleanliness, and hopefully general freshen up/ refurb is on the cards soon. Still a great hotel in a great location, we'll be back!

We would not hesitate to recommend this City Centre hotel. The rooms are not the biggest but more than enough space. The staff here are amazing. They are a credit to the chain. They deal with any problems quickly and most professionally. Thanks to them we had the most enjoyable stay…..thank you

WOW what a lovely hotel. My husband, myself and our daughter stayed last night at this hotel, had an evening meal and breakfast this morning. The hotel is extremely tidy and very clean. We didn’t know what to expect at the evening meal but I can say this was amazing with all plates clean at the end and I would expect this level from a high end restaurant. The server was attentive and chatty. After a good nights sleep we had a lovely continental breakfast with hot options and this was as good as the meal last night. The servers were attentive, chatty and friendly too. We would recommend this hotel and would definitely stay again.

My wife and I have stayed at this hotel about half a dozen times in the last 12-15 years in former Marriott days and now under the Elite Selection label. We have always loved its location and found it a good base forlocal and regional visits. We feared standards would fall under the present owners, but, although some economy measures are evident, the accommodation and decor have improved markedly over the last 12 months, and the staff are unbelievably friendly and helpful. We found receptionist Ronnie exceptionally friendly and facilitative, and nothing was too much trouble for housekeeping staff Ellie and Wilailak. The latter endeared herself to our grandchildren by responding to their teasing and joining in their little games. Everywhere was very clean and the food was plentiful. The pool and jacuzzi were a welcome afternoon base after spending the morning at the South Shields marine park and then the extensive funfair across the road. The following morning we went successfully searching for sea glass on Seaham's beaches.

The location is good, close to the metrocentre, a large shopping mall, and there is a metro in 15 minutes. It is more convenient to drive by yourself, and the hotel parking lot has plenty of parking spaces. In addition, the hotel room is quite large. In terms of breakfast, there are too few food choices for the buffet breakfast!

We stayed for 6 nights at our Hotel Express. Very pretty and we are located by the river. Very easy to walk to many restaurants and a beautiful walking path along the river. Very nice rooms and also we got free car parking