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My stay at Saladin Boutique Hotel in Jerusalem was comfortable and satisfying. The staff were courteous and ensured that all my requests were promptly addressed. I also appreciated their diligence in replenishing toiletries whenever needed. The only limitation was the restriction on eating inside the room, which may be important for some guests to note. Nevertheless, the hotel’s service and attentiveness contributed to a positive overall experience.

Resepsiyondan temizlik, barınma olanakları, oda servisi, yemek ve daha fazlasına kadar. Hepsi beş yıldız ve üzeri olup, en yüksek hizmet 6 yıldıza ulaşmaktadır.Tek dezavantajı oda boyutunun küçük olmasıdır.

Très bel hôtel, personnel accueillant, nécessite un petit rafraichissement

It’s a modern and very sleek beautiful hotel. The employees are nice and helpful. However, the spa and gym are out of the hotel. You need to cross a bridge over the Mamilla Mall to get there but entering back, you need to ring the intercoms. The spa is very good, they give 10% off to hotel guest and the prices are very good once you convert it to dollars. The breakfast is a big buffet and is included in the stay. Overall, I would give the hotel a 4.8 star rating. We had a beautiful view of the old city. The hotel is located in the center of Jerusalem so you can get to places easily.

I made a mistake with the dates - and the hotel and/or Trip.com was unable to accommodate a change of dates so I was charged for the hotel and did not stay there. That was a bummer. Of course, because I couldn't make a change to the reservation (I discovered the mistakes minutes after I booked it) I was unwilling to book with this hotel and stayed somewhere else. Future travel will not encourage me to stay here.

Room looks a little bit rundown but it was spacious and the ensuite bathtub made for a great way to relax after an entire day of walking around in the city. It was located a little distance from the Tram stop, so if you dont know the shortcut, it could take a while to see and walk to the hotel. Breakfast selection and variety was great, enjoyed the meals thoroughly. Location was near the civic centre and National Library, so that was a nice bonus.

The location was close to the old city of Jerusalem, walking distance to the Jaffa Gate. The facility itself is beautiful inside and out. The pool is exceptional and the breakfast left nothing to be desired.

When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man. I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service. Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest. This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday. I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept. In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself. I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.

Friendly staff in a neighborhood setting with easy access to public transportation. Great choice for the price.

The hotel was clean. The shower leaked water all over the bathroom floor - which I cleaned up. All in all it was fine. But - it was almost impossible to find. I went to the address - and I don't see a thing that resembled a hotel. It turns out, you need to walk through a rusty gate and down a flight of stairs (below street level). It occupies just a small space all on one level. If a lady from the hotel hadn't seen me on the street looking confused, I'd have never have found it.