"I love this hotel"

"very good service"

"The staff were so helpful and nice! Everything was fantastic - clean and luxurious.  Location could not be better - light rail right outside and it is on Ben Yehuda street."

"Already paid RMB 9823.25 for three nights. I stayed one night. Should be refunded RMB 6548.83 for two nights. Ctrip refused to refund."

"* WARNING* DO NOT BELIEVE ANY POSITIVE REVIEWS ON HERE. This place is a run down dump in urgent need of a full refurbishment! 4* Hotel? More like 1* Motel. The room we stayed in was filthy with stains all over carpets and blood, nails and hair under the bed sheets! The wood cladding and grout was mouldy and beds had seen more bottoms then a park bench, making them lumpy and hard. With all this in mind the staff at the desk did their best to help and offered us a refund (Which we took and ran for the hills) If you live in a mud hut this place might just do, but if not AVOID AT ALL COSTS"

"The issues that arose include: 1. **Lack of Availability**: I inquired in advance about purchasing the "Behetzdaa" benefit and was instructed to follow certain guidelines. Subsequently, there was no response from your side, even though I tried to contact immediately. 2. **Disregard for Sabbath Observance**: I explicitly requested not to be contacted on the Sabbath, yet I received calls from you throughout the day, which disrespected my values as an observant individual. 3. **Unprofessional Reception Service**: Upon our arrival at the hotel, we had to wait a long time at the reception to receive the room. 4. **Faulty Air Conditioning – Significant Distress**: The room was unbearable. The air conditioner only operated on heating mode, and despite our complaint, we were told it could not be fixed until the next day. We were forced to sleep on an extremely hot night, sweating and suffering, with no temporary solution or minimal consideration from your side. This is a severe impact on the quality of stay and guest comfort! 5. **Broken Curtain**: Light entered the room early in the morning because the curtain did not cover the window properly and was not securely attached, making it difficult to rest adequately. 6. **Check-Out Discrepancy with Published Information**: At 10:30 AM, we were awakened by loud knocking, claiming that check-out time was 10:00 AM, even though it was clearly stated that departure time was until 11:00 AM."

"Excellent service"

"Location centric to the Old City. It is the pilgrims dream stay with everything being within a 20 minute stay. It is my fourth time in Jerusalem and nothing beats Notre Dame. The hostel is clean, separate rooms and bathrooms for men and women. Breakfast, water fountain and vending machines all in the same space. Jumana who is the manager is an excellent host and she will make sure you have the most pleasant experience."

"This hotel is trash. The receptionist, they don’t speak English. If you ask them for three things ‘towel, packet of coffee, plastic bag, because they don’t understand towel, so they will say, ‘okay!’  and give you the coffee and bag. When you say ‘I am in room 103, please ask cleaner to change bedsheet.’ The second you turn away, she won’t know what room you’re in and she won’t ask again. By the way, you can’t call guest service in your room, this is NOT A HOTEL. JUST A simple small room with no space and NOTHING! YOU ARE JUST RENTING A ROOM! there is only 1 small bottle of water. You want more water? NO! Sorry! No water! You can buy from the restaurant downstairs! And when you ask to ‘change the bedsheet’, they literally will just change the BEDSHEET and the other pillow case and duvet cover, sorry they won’t change! I HAVE TO ASK THREE TIMES FOR THE ENTIRE BEDDINGS TO BE CHANGED! FIRST TIME NOTHING CHANGED AT ALL, and the beddings was so dirty that I COULD NOT SLEEP FOR THE WHOLE NIGHT! The next day, after I went out and came back to the room, realised she didn’t change the beddings so I asked the reception for the cleaner to come up to my room and change it, and when I open the door, she was standing outside and staring straight into my eyes and asked, ‘WHAT?!’ So I decided to tell her that she can change it the next day. Because I felt like she was about to lose it. IN THE EVENING, i wanted a towel, SORRY! NO TOWELS! BECAUSE NO CLEANERS ARE AROUND SO THERE IS NO TOWELS FOR YOU!the picture of the bathroom which I showed you was taken 1.5 hours after the shower and half dried. Infl fact when you come out of the shower, the whole floor is flooded! And STINKS! When the cleaner cleans the room, she only cleans half of the toilet and tucks in your bed and nothing else. The floor is not cleaned and even the coffee is just left there and no one changed the cup for you, no one filled coffee packets or teabag. Basically you have nothing. And whenever you ask for something, they will simply say no. For example if you want to delay checkout for 1 hr, they will be saying ‘NO! SOMEONE NEEDS THE ROOM!’ And you see, the shower head corner has a metal piece that stuck up right at the corner and I had a deep cut which now after four days the scar is still there.  If you still decide to check into this hotel, you deserve to be treated like a clown."