Wi-Fi Olanağına Sahip Marakeş Otelleri

+ Très bel hôtel. + kids club + concierge - Manque du service sur le room service - check out catastrophique pour ce niveau d hôtel

I love the ambience, the decor and above all, the service that this riad has given from the moment we arrived until we checked out. The staff member that greeted us was very helpful and informative, and there were two night shift members who were incredibly helpful arranging our early breakfast (because we had to leave super early) and accompanied us to show the safest way to the square at the crack of the dawn. Even when we got lost on our way to the riad, the staff member also picked us up and helped us with our belongings. I would definitely recommend this riad to friends or family who want to make a trip to Morocco, especially Marrakech!

Amaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.

Very good Riad the food and the personal were amazing the Riad is very calm et very beautiful. Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location. I gladly recommend this stay

Bien placé et chambre propre et spacieuse. Personnel sympa

Marakeş ziyaretimiz sırasında Riad Jibril'de kalmanın keyfini yaşadık ve ne kadar keyifli bir deneyimdi! Ev sahibimiz Iheb, gerçekten bir efsane unvanını hak ediyor. Giriş yaptığımız andan çıkış yaptığımız ana kadar konaklamamızı unutulmaz kıldı. 5 yıldızlı bir otel olmasa da beklentilerimizi aşan eşsiz ve otantik bir Fas deneyimi sağladı. Geleneksel mimarisiyle riadın kendisi temiz ve davetkardı. En önemli özelliği şüphesiz medinanın karmaşasından uzakta huzurlu bir vaha olan sakin terastı. Bir akşam terasta nargile keyfi yaptık, bize sadece 70 MAD'e mal olan keyifli bir deneyimdi. Ayrıca terasta yemek yemenin keyfini çıkardık ve her biri 60 MAD gibi çok makul bir fiyata lezzetli tajinlerin tadını çıkardık. Şefin mutfak becerileri gerçekten etkileyiciydi. Her sabah servis edilen kahvaltı da geleneksel ve ev gibiydi! Konaklamamızı gerçekten özel kılan şey, Iheb ve personelin yarattığı sıcak ve misafirperver atmosferdi. Misafir olarak geldik ama arkadaş gibi hissettik. Hatta iki sevimli yerleşik kedi, uzun tüylü tekir kedi Sofia ve kızıl kedi Leena ile arkadaş olduk. Onların varlığı konaklamamıza ekstra bir çekicilik kattı. Riad Jibril'in konumu mükemmeldi ve döviz bürosunun önündeki deve mükemmel bir simge görevi görüyordu. Riad, karşı sokakta, ikinci kapıdaydı ve bu da bulmayı kolaylaştırıyordu. Özellikle Zeitun Cafe'nin yakınında, geceleri ziyaret etmeyi en sevdiğimiz yer olan Kasbah'a yakın olmasından çok keyif aldık. Kafenin fenerlerle aydınlatılmış terası, akşamlarımızı daha da unutulmaz kılan görkemli manzaralar sunuyordu.

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

We didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.