Markham Otelleri

The front desk staff was not familiar with what he’s doing and needed help from the other lady, She came to help with checking in but was so rude…the whole process took literally 20 mins , because when the told me to insert the credit card, the machine beeped and quit. She first said “you don’t use debit!” I told her this is a credit card, then she said “you should insert instead of tap! Insert!” The I said “I did insert!” She rolled her eyes and replied “it says ‘bad tap’ because you tapped!” I was like ***!? I didn’t say anything because I had my kids with me! After another 5 mins waiting, I didn’t even say anything. she rolled her eyes on me and said “ just wait , ok?” I guess this is the last time I’m staying at this hotel.

The hotel room is dark, and the front desk clerk has no friendly attitude. On the contrary, the cleaning lady is polite. The hotel is dilapidated, and the large bed size is Asian standards. Overall, if you can, choose another hotel!

The room is not too small, the overall sanitation is not bad, the bed is comfortable, free parking is available, there are not many varieties of breakfast, but the bread is good! It's a pity that no kettle is provided! Not far from the surrounding Chinese restaurants and supermarkets, you can choose! Friendly service at the front desk!

This hotel was booked for a sporting event because it was advertised online as having a hot tub. Once we got there, and went in, it was quite cool, and not great. When I asked the front desk, the indicated it was a whirlpool, not a hot tub (to be fair their website says this, but booking sites do not). Therefore our whole stay was not great because we really wanted the hot tube. Aside from that if you're tall, the showers are not made for you. I am 5'4 and JUST fit, you can't tilt them up at all. Also, bring your own shampoo and conditioner, what you're provided is not great. The ice machine, at least closest one to our floor barely worked, and you did have to stand there for 10+ minutes to get a bit out of it. The hotel could certainly use with a refresh but there is nothing really wrong with it. The pillows and beds are comfortable so no complaints there.

This hotel is clean, well organized, has lots of parking. Not only this but, Lance at the bar was absolutely amazing, he saw that I loved the cherries in my friends Manhattan and brought be me over a ramaken of them! I was truly amazed by their customer service. Thank you so so much!

This hotel was very easy to book through Titanium elite services. They made the process very easy and gave us a nice upgrade. They were very helpful with accommodating with the suite that offers a small full kitchen including dishwasher, silverware, microwave, regular size fridge, kitchen sink, coffee maker Lots of living room space and tv in living-room and bedroom. Easy for parking. They have space outside for large F250 trucks since a truck won’t fit in their covered parking.

First of all, the facilities in some rooms are broken, no replacement and repair Second, we lost a pair of earphones in the hotel, made numerous phone calls, and checked into the hotel again. Everyone has different opinions. There is no standard service standard. Is there no unified handling method for the lost items of customers? One thing for sure is the breakfast, and some of the female waiters serve it really well.

Location definitely excellent. Close to hwy and to restaurants. Service is excellent. Expect better facilities i.e. swimming pool and hot tub.

This hotel was fabulous from the pleasant check-in experience to the lovely breakfast the following morning. My expectations were exceeded. The room was spacious and immaculate, parking and wifi were included and the selection of hot and cold items for the complimentary breakfast were abundant and delicious. I will stay here again for sure on a future trip to Toronto!

Quite location. Front desk was welcoming upon check in. Studio suite very comfortable and clean. Nice lay-out, adequate lighting. No hotel pen and pad, envelopes, or desk stuff like that available in the suites. Not enough bathroom amenities. Towels were plenty. Kitchen needs a few more things, such as a kettle, especially for longer stays. Coffee machine or using the small pot to boil water just isn't the same for making tea and other things. I requested if a kettle was possible to get, they said no, to just boil water in a pot. Most of the front desk staff were very friendly and provided great service. Housekeeping staff provided great service and very friendly. Marriott needs to be more honest with their website list of amenities etc. offered at each hotel, i.e. there is no post/parcel or bottled water, or a few other things listed. When I asked, they would not even provide service for a letter size envelope to be mailed for me. I did offer to pay a service fee as well as postage. They said to go to a post office or drop in mail box, but too far a walk and I had other things pressing to do. They did though when I asked for bottled water one morning as I had run out of my own, say that I could come down to front desk and get some (complimentary). One other morning I did not bother as I was tired and still in pjs, and wanted to remain so for a while longer, but missed my morning coffee. However at other times requests were handled very willingly and promptly with service with a smile. I think it depended on who was involved. In general though, very good service. Breakfast is ok, but could be better. It is a small buffet but several things. Breakfast staff were great and friendly. I find their coffee very bitter. Some mornings scrambled eggs were cooked enough and sometimes quite raw. A breakfast staff member noticed I wasn't impressed and closed the lid and she brought a bowl of properly done scrambled eggs to my table! That was very nice of her. They need to change up and rotate the breakfast option a little more often, because it is a Residence Inn in that a lot of guests are long staying guests. Pool and exercise room available and clean. Being it is a 3-star hotel, I felt a four star rating was deserved. Marriott Bonvoy on the other is very difficult with their rewards program and I am not a fan any more. As already mentioned, their websites for their hotels is also very misleading. Considering all the bother and stress caused by that aspect of things, I will not be using Marriott Hotels anymore despite being an Elite Platinum Member. The hotel though was upping their rates too quickly and too high during my stay there. It is a good value hotel when prices match what they offer. However, whenever overhigh rates start occurring, it is no longer good value for what you receive in return. I can recommend this hotel for stays when rates are reasonable and fair, and for storter stays rather then longer stays (unless they improve a few things)