"Arrived Thursday 30th July around 3pm. I am a PA for a gentleman with secondary MS,while he can he still wants to do things and enjoy life. We were using the Premier Inn as our base while visiting local castles Powys being one. We booked 2 rooms 2 and 11 at £388 each for 3 nights( that price is without breakfast) room 2 being an accsess room (walk in toilet, wet room with hand/support rails, much needed) On going to room 2 we noticed straight away the bed was very low. My gentleman would struggle getting in and out of bed,which he can still do with much effort. To reach his simmer frame or electric wheel chair. I went back to reception to ask if they had a spare matress we could use,this would higher the bed,they said no, I asked any elephant feet to put under the bed feet to raise the bed. They said no,not aloud to use. They did look for other rooms with a higher bed,but they were either occupied and didnt hv a wet room, or wheel chair access. I said we will just hv the see how we go. 2am in the morning a knock at my door,its the two reception ladies,the gentleman pressed the panic button, he had fallen while trying to get out of bed to go to the loo. He was very distressed and in discomfort. When he falls over he is a dead weight. I asked one of the reception ladies if she would stand behind him so I could bring him up to sitting position. Was told,no not aloud. I said I understand H&S, but Im not asking u to lift just let him rest his back on the front of your legs,told again not aloud. I resigned myself to no help and asked what they suggested, call an ambulance. I felt complete waste of resources, but ok yes, please phone. I told them you wont help and I cant get him up on my own. They phoned an ambulance and the ladies said it would be about 1 hour. I made the gentleman as comfortable as possible, but if you know anyone with MS u get alot of nerve pain. We tried a few times in that one hour to get him off the floor with no success. 1 hour passed I went back to reception to chase the ambulance, the ambulance call desk asked to speak to me. They had been told he had hit his head, they askef when hitting his head is it bleeding hv u stopped the blood.. no I said no head injury. I asked are we now not priority is the ambulance on its way. One had not even been dispatched,they needed to ask other questions,mainly to make sure he had not had a heart attack. Can he lift his arms,no I said hes got MS, can he lift his legs no I said hes got MS. Afer establishing he wasnt dieing she informed us they will let us know when an ambulance was on its way. By this time the gentleman was getting upset after now being on the floor for 1 and half hours. I then had a brain wave, in my room, down the corridor I had a double bed and a single day bed, the gentlemans bed was kingsize,two zipped matresses together. If I got the single from my room, put it under the single on the side he would eventually be able to sleep on,it would elevate to the hight he needed"

"The room was very clean and the breakfast was very good"

"Complete self-check-in, the room is warm and hygienic, I like it very much."

"A great stay after a fabulous wedding held at the hotel and I would recommend Sweeney Hall to anyone"

"Tracy did you proud and the Manager was Lovely Glad we’re staying another Night what more can I say! IT WAS GREAT!!! !!!!!!!!!!!!!!!!!!"

"Had a good stay. Room was clean and decent. Dinner at the pub was good too. A good base for further travels. Also, there is another pub and cafe close by. Also, free parking at the rear was a bonus. Satisfied."