Park Yeri Olan Tōyako Otelleri

"Breakfast and dinner just soso, nth much choice Location and view is great Whole hotel dint provide warmer, very cool at restaurants lobby and room, after my wife complained they change us a big room. Osen was great, but don compare with 第一潼本馆 la"

"One of the more affordable onsen hotel along the lake. Small on price but definitely did not compromise on comfort and quality. Dated building but the bed and room was clean and comfortable. Breakfast buffet was full of options and delicision I stayed in a single room facing the mountain. Even though it was along the road, it was not noisy. Simple onsen, perfect for the cold weather Just outside the bus stop. The free fireworks displayed right in front of the hotel. One minus... Like many older onsen hotels in Japan, the carpets are dusty. It triggered my sneezing and I don't usually get allergic with dust!"

"My brief, one-night stay at Kohan Tei left me with mixed feelings. Stepping into the hotel, it was immediately clear that the property is quite dated; honestly, everything just looks worn out. This dated feel detracted from the experience, leaving the stunning lake view as the only true highlight—and even that is conditional on good weather, making it a bit hit-or-miss. The onsen was, unfortunately, a disappointment. The facility itself is small, and I found it inconvenient that they don't provide towels, requiring a trip back to the room. The biggest issue, however, was the outdoor bath: the water simply wasn't hot enough to truly relax in the cold winter air. On the positive side, I could see why the buffet dining is a big draw. Both breakfast and dinner seem popular, especially since they offer the fun option to do your own mini grill or hotpot. My only critique here is that the breakfast time felt relatively short—it was a definite rush to finish before the cutoff. Finally, the location is excellent for exploring. We enjoyed a lovely post-meal walk that stretches all the way to the ferry dock (about 3-4 km). It's a peaceful stroll with sculptures along the way, perfect for a photo or two. Overall, while the setting is beautiful, the hotel is truly due for a major renovation."

"Possibly the best hotel we’ve stayed in Japan. Everything was perfect and attention to detail was paid by the staff everytime. Just remember to contact the hotel in advance if you require transfer from JR Toya to the hotel. There were plenty of games to play at the hotel and the view of the lake was amazing. The lounge area has a bar for those who are into alcohol. The room was spacious and super comfortable with high quality amenities provided. The private bath was also superb. There’s a coffee grinder and drip coffee maker which was an interesting experience. Breakfast and dinner were also very delicious with top notch ingredients. Highly recommended!"

"The Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations. Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable. When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms. The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression. While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations."

"We absolutely loved staying here. We had a large Japanese style room with a view of the lake. You could watch the fireworks and see the sunsets. The hotel is set slightly apart from the other main hotels which is a positive. The baths were never busy and there was a small outdoor bath. We really enjoyed our stay here"

"very good location, easy access to the prime location for fireworks, good dinner, excellent breakfast, small towel provided for onsen, mandatory 300¥ tax per head, room has excellent view of lake, very quiet ambience, hot water available along corridor, 2 lifts,shopping,"

"Hotel is old but charming. Tatami style room is small tidy but not very clean (found 1 bed bug crawling around the comforter😱. Onsen is fine but looks aged. But hotel welcome drink when check in is unlimited beer and numerous types of sake is excellent. Hotel staff also very helpful and friendly"

"This is a hotel which look like from the 80s of last century. The location is very nice which is situated in the front of the lake. Apart from that, everything looks so old. The room which I stayed was big bu which is on the first floor close the the onsen and public toilet. Some people always talk outside so that the room is not quiet all the time. The window of this room is facing the lake. However, due to the privacy, a lot of plants blocking the view of people walking pass the room. It makes the room a little dark and no view. Moreover, the aren't enough plug for charging device too."

"Location is good, convenient store just opposite to the hotel. All room is facing to lake toya, many choices for breakfast and dinner buffet. Outdoor onsen with great view. Recommended to stay this hotel."