"Worst hotel ever! Because my daughter checked in first, they took advantage of her youth and gave her probably the worst room in the whole hotel, with a window facing an ugly wall covered with pipes. I arrived in the early morning, so I didn't want to make a fuss about it. It turned out that the shower for washing hands was leaking all the time, so I had to put a towel on the floor to avoid slipping. We went out the next day, thinking the room would be cleaned. I also told the front desk that there was a water leak that needed to be dealt with. When I returned to the room at night, I was dumbfounded. The room was still like this, not cleaned at all and no one had dealt with the water leakage. Because it was late at night, I knew it was useless to talk to the front desk, so I didn't go to the front desk. Then, I noticed that the towel rack had also fallen off! Early in the morning on the third day, I ran to the front desk to tell them about these issues. I thought that since I had explained them so clearly, it should be okay. However, when I came back in the evening, they had not been dealt with. I was really pissed off, so I called the front desk to ask for clean towels, and finally a white manager came (it's not that I'm discriminating, the whole hotel is just a bunch of indifferent black staff). I complained right away, but he was the only nice guy who immediately told us not to stay in this room and upgraded us to the governor's suite! The suite was nice, even though it was our last night, it was a bit of compensation. It can be seen that the white manager is also very angry! In short, don't stay at this hotel! ! ! ! ! ! ! ! ! ! ! Don't be mad at them! Poor manager, he literally had to clean up and move rooms himself."

"We were coming for a concert that was cancelled and tried to cancel the room but were told we couldnt and were charged full price.."

"Very average hotel. It was once one of the most luxurious hotels in Pittsburgh, but it's been in serious decline. There was almost no service, the phone in the room didn't work (you had to go downstairs to get room service), and the cleanliness was average (there were even stains on the sheets). The shops and restaurants inside the hotel are almost closed. It snowed heavily when we checked in, and we couldn't go out during the day. As a result, there was no food in such a big hotel (only one bar was still open)! Finally, due to the overall design of this hotel, almost all the windows in the basic room types are inward facing (the window is opposite a wall), which makes it a bit claustrophobic."

"If you are there for the casino, you can’t get much closer (see picture). The property is old and dated-looking on the outside. Some of the interior doors show rust around the edges, and you can just tell by the carpet in the hallways and rooms that the place has been there a long time. The lobby is nice though, and they keep it and the rooms clean. Our room was spacious and looked pretty good. The staff were friendly and helpful, but the famous DoubleTree cookies were not available which was a letdown."

"The room was great, and for this price in the US, it's a real bargain. I completely made my own way out."

"Fully self-service and online, there are few waiter resources, but there may not be immediate response via WhatsApp. There is no American TV station on the TV, so you can only cast your own screen."

"Great location, complete facilities, and friendly staff. Looking forward to my next stay."

"Very nice hotel. Great staff! Very clean and large rooms with lots of amenities!!"

"Very good hotel and will come back again."