Portofino Otelleri

The staff were all fantastic and very helpful at dealing with our requests, helping us book taxis etc. The room was clean and pleasant with a nice bathroom and shower, the continental breakfast buffet was great and the views from the pool were great. The booking system for the pool meant you had a guaranteed slot but could only use it once a day. It is a shame that it costs so much money to use the beach, particularly paying $50 for two sunbeds when there's only one of you. I would happily stay again if you could use the private beach for free as a guest.

The location of the hotel is good. Although it doesn't have its own beach, there is a small free public bath across the road with showers. There is a paid bath next to it, renting two chairs and an umbrella, 70 euros a day😱 is too exaggerated, we bought a parasol and a mat for only 35 euros and camped in the public bath. The beach conditions in the nearby town are better, and the price is only 45 Euros a day. Booked a sea view room with a nice view from the large balconies on both sides. The bar on the roof has a good view, 15 euros for a glass of cocktail, but there are free snacks, which is not bad👌

This hotel was very easy to book online and good value for money. We had a very comfortable family room, with a balcony & sea views and lots of USB sockets for charging phones etc. The bed was incredibly comfortable and we slept really well. The car parking was good, and the hotel was in a great location to explore Santa Margherita and catch the boat to Portofino. The staff were very helpful and spoke good english, and the breakfast was a buffet with hot & cold options which was perfect for our needs. Santa Margherita Ligure is bigger than Portofino with lots of restaurants and cafes and a really nice place to stay and explore. We enjoyed Portofino but was glad we stayed at this hotel and resort.

Perched up on a hilll in Sestri Levante afforded beatuful, panoramic views. A bar at the top and the restaurant a floor below was breathtaking. A quick elevator ride down from the hotel left you right near the walking streets and was very quaint and authentic. The staff was fantastic, informative, and always helpful. The train station is within walking distance. The ferry to Cinque Terre was not operating this time of year, so the train was the best option. This was one of our favorite hotels! Our room had a large patio/courtyard that was relaxing.

Hotel Metropole is one of the best in all of Italy! My wife and I returned for the 3rd straight year in a row (all the way from San Diego, California, U.S.) because of the incredible beauty of the hotel and manicured landscape, fitness spa for my wife, spectacular location on the Mediterranean Sea, wonderful hotel restaurant, and of course the very friendly hotel management and staff who always treats us as if family and the hotel always accommodates our request for a special nostalgic room during our stay! We highly recommend this beautiful hotel to all travelers to Italy! Grazie mille Hotel Metropole e a presto! Larry & Caroline

The hotel is designed in the style of a nightclub... the local five-star, it does not seem to have reached it, and it is not as large as a small boutique hotel. The breakfast is not rich in variety, and the service is okay.

Stayed for one week. Sea view room with balcony - a must! Fantastic breakfast - nothing is too much trouble for the staff. You ask for it and they will most probably be able to make it. Beach club area is fantastic - seaside beds with access to sea as well as two infinity pools. We did not use the spa facilities. Shout out to Francesco one of the porters, he was so helpful - not just with our luggage but with restaurant recommendations as well as local things to do. And always with a lovely smile and cheery hello. Twice daily room service. Huge comfy bed. What’s not to like about this place. We would return.

Very beautiful sea view hotel, very new facilities, comfortable bed, good internet speed, bars, restaurants and swimming pool, convenient transportation, many restaurants around, beach outside the hotel, walking distance to yacht dock and shops. There is parking in the hotel, but it costs 20 euros a day.

I recently had the pleasure of staying at the exquisite Grand Hotel Villa Balbi in Sestri Levante. It was an experience I will never forget. From the moment I arrived, I was blown away by the stunning location and unparalleled hospitality this luxurious hotel offered. The hotel is in a magnificent historical villa, surrounded by lush gardens and overlooking the spectacular Ligurian Sea. The breathtaking views of the sea and the picturesque town of Sestri Levante made my stay even more memorable. Upon arrival, I was greeted by friendly and professional staff, attentive to my every need throughout my stay. Check-in was smooth and efficient. My room was delightful, with a plush, comfortable bed and a spacious bathroom with a rain shower. The room was immaculately clean, and the housekeeping staff went above and beyond to ensure it remained so during my stay. Breakfast was a lavish spread of freshly baked pastries, local cheeses, and various fruits and cereals, providing the perfect start to my day. I took advantage of the hotel's beautiful outdoor pool area. The pool area featured comfortable loungers, allowing for relaxing and soaking up the Mediterranean sun. The true highlight of my stay, however, was the exceptional service provided by the Grand Hotel Villa Balbi staff. They were always friendly, courteous, and eager to assist, making me feel at home. Their professionalism and attention to detail were commendable and contributed significantly to my overall experience. My stay at the Grand Hotel Villa Balbi in Sestri Levante was an unforgettable experience that exceeded my expectations. The stunning location, luxurious accommodations, and exceptional service create a magical and memorable getaway. I wholeheartedly recommend this hotel to anyone seeking a luxurious and relaxing escape on the Italian Riviera.

The problem with this hotel is that, when you pay over 500 € / night, or even more, is it enough for you that the location of the hotel is perfect or do you whant value for your money? I travel a lot and has been much expensive places too, and In my opinion, when you pay such amount, you have to get good value for your money, especially when the problems are easy to salve. When we arrived to hotel, first we met the outside ashtray as in picture. We had two different room and the first one's wc has very very unpleasant smell ( cesspit problem ?). The second one, the drain in the shower doesnt work properly, the sink lock didn't work, couldn't lock the balcony door that did get open him self during the night by the wind and rain inside. There was two people work at the beach, for giving towels to the clients and set up sunshade. Shift is 6-7 hours, actual work is max 40 min., hotel side beach is 20 m x 2 m. One of them, Francesko, start his shift always by cleaning this very very small part of the beach but other guy never. Just give towels and look the phone. The second day, a half eated apple was at the beach, he walks 30 times near by and did not take it away ( as in the picture ). It can sound a little think but in this level hotel, or at least what they try to be, it don't work like this. Every morning there is rubbishes at the beach that waves brings and never get cleaned before Francesco start his shift. Some towels smell very strongly vinegar. As in the picture bellow, after the rain, which was surely not for the first time, they put towels under the door of the bar terrace, that water don't come inside. Is it in your opinion ok? The worst; male waiters was unbelievably arrogant! Just unbelievable. The second day I did complain, and the manager did handle the issue, for this time, but it should never be like this at the first place, never. Only good think at the hotel was that, it was very clean and reception staff was very friendly. Most of the staff don't welcome you when they met you anywhere at the hotel. This is a basic rule for this level hotel that, all staff smile and welcome clients in all occasion. After all, this hotel did absolutely not worth for this price / service level, there is a professional managing issues. There is many things which must work well all together in this business that, you can say, it's a good hotel, not only good location, clean rooms and high prices make you a good one.