Prato Otelleri

Clean hotel, helpful staff, interiors are art deco. Restaurant decor is traditional modern with delicious offerings. Buffet breakfast is good. Would return to stay here again if I come back to Prato. Wifi is a bit slow at night unfortunately when everyone is in hotel.

Check in was not good. Despite pre-paid the room, at check in they wanted to charge me again and worst of all at the room rate was double what I have booked. They only accepted I have prepaid when I managed to produce the evidence (print out of my booking). Eventually I was told they had mistaken me with another customer with the same name. It was very uncomfortable experience. But to be fair, during the rest of my stay, the staffs were all very friendly.

Chiamo l'hotel nel giorno 21 maggio chiedo informazioni e prenoto una stanza ,richiamo l'hotel per la conferma mi dicono prenotato e che il costo era di 45 euro a notte e di venire in hotel entro le 22 per il check in . Li richiamo il giorno del check in per dirlo che alle 22 ero in hotel ,mi risponde l'operatore con veemenza ,arroganza e maleducazione e mi dice che non risulta nessuna prenotazione mi riattacca il telefono ,al che io richiamo l'hotel toscana dopo pochi minuti per chiedere spiegazioni (visto che la prenotazione era stata effettuata e che l'operatore mi aveva detto dettagli quali prezzo tipo di stanza e orario check in ) nel l'ultima chiamata mi risponde sempre il solito operatore al che gli ridico della mia prenotazione con tutti i dettagli ,sapete lui cosa fa ? Mi riattacca il telefono in faccia assurdo..... Chiudo dicendo a tutte le persone che vedranno questa recensione di non prenotare mai in questo albergo . Chiudo scrivendo una parola e solo una . VERGOGNA ...........

We have been in charge of this hotel during a stay in Prato and having commitments in the area. Typical structure for short stops, not very cheap from my point of view, as the structure is quite date, the mail of our room to close it was needed to push the rooms with force, cleaning the rooms at the best. Positive notes: Receptionist, large free parking, good mattress, good air conditioning in the room, even though objectively a little noise winds, but with fatigue you overcome noise. Notes negative; breakfast at 5 euros seems to me too much, when other reception facilities include it in the cost of the room, the close shower door (at least in our room), if a customer is ”often” doubt that he can enter, And as I said before, it cleans a little superficial. A hotel without praise and no fame.

Not up to the standard of a 4 star hotel, 3 stars the highest Self-driving is quite convenient, and the free parking lot is great. There are quite a lot of breakfasts, as well as Chinese steamed dumplings and spring rolls. The front desk is very warm

This hotel was booked by a company I am working for, so I am sure it was booked purely on price as we were quite a large party. I understand that any business coming out of lockdown has a hard job on its hands, but on entering my room, I did feel it was necessary to wipe everything down with disinfectant wipes as everything was quite dusty. Some of my colleagues were unhappy with the cleanliness of their rooms. Following my initial clean down, my room was tidied daily. Wifi is poor, except in reception which has nowhere to sit and work, so if you are here on business, you don’t have any privacy to get work done. Continental breakfast is okay, but I cannot think of anything good to say about the cooked food, except that I have lost weight because I have not eaten very much. We are not allowed out of our bubble, so we have not been allowed to eat elsewhere, but if you can, I would. I have been served undercooked pasta five nights in a row, which tastes of salt, then meat and fried potatoes, which again tastes like it has been preserved in salt. Day 5 and the vegetarians in our group are stiil being served meat which could be considered quite funny, but they were not impressed. Although the staff are very apologetic, it is then replaced somewhat later with a greasy omelette which looks extremely unappetising and lonely on its plate but the soup is okay. They didn't have any sauces or gravy to serve with the food at the beginning of the week so the food tasted very over cooked, salty and dry, but we did get gravy this evening, so it has improved a little. I have been craving some vegetables with my dinner but greasy Salty eggplant is the only option. Oddly, mixed veg is served at breakfast. They dont really understand dietary requirements, so if you are ceoliac, best not chance it. I maybe doing the catering staff a dis-service, because they may have been drafted in from a different occupation, like myself and just doing their best in difficult circumstances. Catering is clearly not their forte. Everyone seems friendly enough.

Attention ⚠️ Attention ⚠️ Attention ⚠️ New hotel that has only been open for a few months on the outskirts of Prato, among popular buildings mostly inhabited by foreigners perhaps with regular residence permits; so much so that arriving on Dominica 25, with our car loaded with samples with which we work, despite having booked on the evening of Saturday 24, we didn't feel like staying there for safety reasons. Unfortunately, the info reported on Booking regarding the possibility of parking did not specify that it was unattended public parking and the girl with whom we booked in turn did not clarify the lack of safe parking on the phone, becoming aware of the risk to whom we would be exposed once to the desk we asked the girl if they could park in front of the entrance door of the small structure and she told us that the next day at 5:00 in the morning the urban garbage would pass, so it was impossible to leave the car there. While we were making the decision with my partner whether to stay or not, the girl on the phone answered that there were free rooms and we could book. At this point, deeming it safer to go to a safer hotel without having created inconvenience of missing reservations from other customers, we parted with the girl with the commitment on her part to speak to the property or the manager today, Monday 26 June and see what was possible to do about the reservation which at that point we understood that it had already been paid, having given us the card details at the request of the desk as a guarantee, instead they issued a pre-order which if for any reason in customer could not go or stay they withdraw the value of one night. For your protection, we advise you to carefully check the conditions that the structure applies to you, because they have no attention or sensitivity to the actual needs of the customer. The classic speculative structure where the customer is something to speculate on even if in difficulty, because they hide behind laws and rules that authorize them to withdraw your money without doing anything. Even if the service from them was not provided and our reservation did not create any damage, being the structure half empty.

San Marco is a delightful family style hotel. Greeted pleasantly throughout our 5 day stay. Breakfast was delicious. Rooftop terrace for a glass of wine at sunset. The hotel and our accommodations were super clean. Would not hesitate to recommend

This can't really be a 4-star hotel. 3 stars maximum.. Facilities aged and not well maintained. Garage was out of service which was quite inconvenient.. I appreciated that dogs are welcome without any extra charge, however still for a hundred euros a night I would expect higher standard. The room was smelling very very bad. Like gas or a corpse. Bathroom was old and not well kept and breakfast also not good enough for a 4 star hotel.