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I’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much. Check in process: 2 stars This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached). Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests. When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all. Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s). Noise level and disturbance: 2 stars My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me. I had to personally take matters into my own hands and asked them to keep it down. Room and amenities: 5 stars In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.

Best hotel we stayed in the caucasus! Room size was big. Loved the professional service from the front desk, very clean rooms, amazing breakfast and after 2 days of having breakfast in the hotel, the very attentive staff at the breakfast area even rem my surname! That was a pleasant surprise! Enjoyed every moment here and was sad to leave. Will definitely recommend everyone to stay!!!

Great location and good breakfast. However, there's only one lift, so expect some waiting. The hotel is undergoing renovations, which makes it a bit messy and dirty.Hopefully, it will look much better once the work is done. I recently booked a private tour through hotel to visit Khor Virap, Noravank, Tatev Monastery and the Aerial tramway. While I appreciate the arrangement, I wanted to share some concerns about the experience. The driver did not provide any information about the destinations and only drove us between locations. Additionally, he dud not wear seatbelt, which led to a police stop and issue a fine. This was quite unsetting for us. The trip was cost AMD 99000.00. The driver never offer or stop for lunch and break. We hope the hotel will take this into consideration to ensure future guests have a safer and more comfortable experience.

Замечательный отель! Удобное расположение в самом центре. До любой локации удобно добираться пешком. Очень чисто, убираются на совесть! Вежливое обслуживание! Администрация также всегда на связи, быстро отвечает на вопросы. Нужно учитывать, что в некоторых номерах окна замурованы со стороны улицы, то есть там стена, а окно формальное. У нас было такое в спальне, поэтому не критично. Небольшое пожелание насчет подушек, хотелось бы подушки побольше и не по одной на человека, чтоб был выбор. В целом проживанием остались довольны! В следующий раз возможно также остановимся здесь!

I really enjoyed my stay here, especially thanks to Alan and George who were very helpful. The staff are amazing , really friendly and always ready to help. The location is excellent ,very close to the city center and all the historical places you’d want to visit. There’s also a 24-hour supermarket nearby, plus plenty of great restaurants and cafés. The room was clean and comfortable, but the doors work with keys, so if someone opens or closes their door early in the morning, you might hear the sound. Overall, it’s a great place with an amazing location!

Отличный новый отель в центре города. Везде можно дойти пешком. Небольшие номера, но комфортные. Удобная кровать, подушки. Отличный спа, сауна, оборудованный спортзал. Приятный сервис. У меня был день рождения, отель поздравил вкусным десертом. Приятно. На все просьбы реагировали очень быстро. Однозначно вернемся сюда вновь.

Доброжелательный и гостеприимный персонал. Рядом центральный рынок. До площади Республики минут 20 пешком. До аэропорта на такси 25-30 минут. Цены на проживание в отеле очень завышены! Завтраки разнообразные, нормальные. В номере есть всё необходимое, тапочки, халаты, зелёный чай, кофе, бутылка воды. Есть платный мини бар в номере. ТВ можно смотреть только через YouTube. Wi-Fi ловит нормально. Если к вам пришли гости, то в этом отеле их просто не пропустят номер. Об этом на сайте не указано, очень странные правила.

Хороший отель. Красивый. Особенно вероятно летом, когда работает открытый бассейн. Крытым бассейном, ради которого мы приехали, воспользоваться не удалось. Может быть закрыт. Удобная крытая парковка

Hotel is good but basic. Good breakfast, 10 min walk from republic square and close to the parliament building