"The room is large as we chose the Japanese style. The onsen is large, but rather old. Not much a view at the open air onsen and the room."

"I can only say that when traveling abroad, it's always Chinese people ripping off other Chinese people! I doubt even 10% of the guests here are local Japanese. This hotel was hyped up so much on Xiaohongshu, and it's always fully booked on Trip.com. I finally managed to snag two nights last year, only to be sorely disappointed. Both Hoshino Resorts hotels I stayed at this trip were a letdown. Firstly, the hotel's decor, apart from the lobby, just screamed simple and cheap everywhere else. Some might call it 'returning to nature,' but I personally think it doesn't justify the 5K+ a night price tag. Secondly, the hot spring was incredibly, incredibly ordinary. In the evening, it was packed like a pot of boiling dumplings. The 'ice wall hot spring' photos circulating online? That's literally the entire outdoor section. Without filters, it's just a frozen wall you could find anywhere. Lastly, and most outrageously, the rooms don't provide drinking water. You either drink tap water or go to a corner on the second floor (we were on the 4th, I think there's a 5th too) to get purified water. The water dispenser's flow rate was barely more than my tears. Maybe most people don't know they can get purified water, or they're too lazy to walk that far, otherwise, the queue to get water would stretch for miles. When I told my Japanese friends that I paid 5K a night, their jaws dropped! They said they'd get at least a 30% discount if they booked it. I guess getting ripped off while traveling is the norm, and I wouldn't mind if the premium price meant a comfortable and happy stay. But paying 5K for a hotel and still having to fetch my own water was completely unexpected. The only upsides were the breakfast by the stream (very hard to book, we only managed to get four spots for six people by booking over two months in advance) and the pleasant atmosphere of the French dinner."

"The parking lot was spacious and the front desk was quick to respond. The rooms were easy to use and well-cleaned. I would like to use them again."

"I needed to find accommodation for a late-night work assignment and found this place, but there was absolutely no transportation to get there. My requests to cancel were repeatedly rejected, which is very unreasonable."

"Overall it's very good, the dinner is worth 1000 yen, it's delicious, many people add rice Note: There is a problem with the door lock"

"First row by the lake with unbeatable views, and the room was spacious and comfortable, equipped with an automatic water dispenser. We chose the optional dinner, and the delicious nigiri sushi set was surprisingly good. You can walk to the nearby Otome Statue and Towada Shrine. The scenery of the lake and mountains is captivating, making it a fantastic stay."

"The hotel service was fantastic! We were surprised to find that many rooms didn’t have a shower, only the public onsen bathrooms on the underground floor. The staff worked hard to get us a room with a built-in shower. Even though breakfast, dinner, and the overall service were wonderful, the hotel itself is quite old and a bit farther from the gorge."

"The location of Towada is relatively remote. I wanted to go to Oirase, but in the end I found that it is actually more convenient to take the bus from Hachinohe."

"Nice stay with dinner and breakfast in the package. The location is a bit far from the bus station (around 15 minutes walk away) but they offered to send me to the bus station the next day."